Vice President, Customer Success – Enterprise SaaS

Lineslipsolutions; United States; On-site; USD 100,000 - 120,000; Full time

Job summary

LineSlip Solutions seeks a Vice President of Customer Success to lead the strategy for enterprise SaaS clients. This executive role will drive customer satisfaction and retention, lead a high-performing team, and implement scalable processes for success. The ideal candidate excels in building relationships across departments and has substantial experience in the SaaS industry.

Qualifications

• 8+ years of experience in Customer Success or account management within SaaS.
• 5+ years leading high-performing Customer Success teams.
• Demonstrated success in enterprise customer strategies.

Responsibilities

• Own the vision and execution of the enterprise Customer Success strategy.
• Oversee the post-implementation customer journey and health metrics.
• Lead initiatives for customer expansion and revenue growth.

Skills

Customer Success

Account Management

Analytical Skills

Strategic Thinking

Operational Execution

Tools

Totango

HubSpot

Job description

Vice President, Customer Success – Enterprise SaaS

Join to apply for the Vice President, Customer Success – Enterprise SaaS role at LineSlip Solutions

Vice President, Customer Success – Enterprise SaaS

Join to apply for the Vice President, Customer Success – Enterprise SaaS role at LineSlip Solutions

We are seeking a visionary and customer-obsessedVice President of Customer Successto lead our enterprise SaaS customer success strategy. In this executive role, you will drive the success, satisfaction, and long-term retention of our most strategic enterprise clients. You will lead a high-performing Customer Success organization, define scalable engagement strategies, and partner cross-functionally to deliver exceptional outcomes for our customers and the business.

Key Responsibilities:

Executive Leadership & Strategy:

• Own the vision and execution of our enterprise Customer Success strategy, aligning customer value realization with company growth objectives.
• Build, lead, and scale a world-class Customer Success team. Foster a high-performance culture focused on accountability, growth, and results.

Customer Lifecycle Management:

• Partner with the VP, Ops/Implementation to oversee the entire post-implementation customer journey— after onboarding through renewal and expansion—ensuring a seamless and impactful experience.

Customer Health & Retention:

• Establish and monitor key health metrics, proactively identifying and mitigating churn risks while promoting long-term growth opportunities.

Cross-Functional Collaboration:

• Partner closely with Sales, Product, Marketing, and Support to align customer feedback with product roadmap, drive adoption, and ensure a consistent voice of the customer across the organization.

Revenue Growth & Expansion:

• Lead initiatives to drive customer expansion through value realization, upsell, and cross-sell strategies in partnership with Sales and Marketing.

Operational Excellence:

• Implement scalable processes, tools, and systems (e.g., Totango, HubSpot) to manage customer data, success plans, and team performance metrics.

Customer Advocacy:

• Champion the customer across the organization and leverage success stories to build a network of brand advocates and referenceable clients.

Qualifications:

• 8+ years of experience in Customer Success, Account Management, or related roles within the SaaS industry, with a focus on enterprise customers.
• 5+ years of experience leading and scaling high-performing Customer Success teams, including people leadership at the director level or above.
• Demonstrated success in developing and executing enterprise customer strategies that drive retention, expansion, and long-term value.
• Executive presence with the ability to influence internal and external stakeholders at all levels.
• Deep understanding of enterprise SaaS models, customer success metrics, and lifecycle management best practices.
• Strong analytical, strategic thinking, and operational execution skills.
• Proficiency with leading customer success platforms and CRM systems (e.g., Totango, HubSpot).
• Passion for innovation, continuous improvement, and delivering exceptional customer outcomes.

About LineSlip

LineSlip Solutions is an award-winning SaaS company bringing the digital revolution to the risk and insurance world. Our innovative Commercial Insurance Risk Intelligence (CIRI) software converts program documents to data-rich dashboards, giving risk executives instant access to the information they need to stay empowered and effective. The long-overdue upgrade from tedious, paper-based processes means faster reporting, clearer stakeholder communication, fewer errors, and more capacity for strategic leadership.

LinesSlip Solutions is an equal opportunity employer.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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