Vice President, Commercial Operations

Initial Therapeutics, Inc.; Watertown (MA); On-site; USD 300,760 - 380,413; Full time

Job summary

EyePoint Pharmaceuticals is seeking a Vice President of Commercial Operations to design and build a high-impact Commercial Operations organization, guiding analytics, CRM integration, and data strategy from pre-launch through post-launch, and into lifecycle management.

The role reports to the Chief Commercial Officer and will partner with Marketing and other functions, shaping field design and vendor partnerships to drive performance and accountability.

Qualifications

• BS/BA degree.
• 10+ years managing data insights and analytics within the pharmaceutical industry.
• Direct experience (10+ years) in leading commercial operations and analytics teams.
• Deep understanding of CRM systems and integration into broader IT infrastructure.
• Proven track record of successful design, deployment, and refinement of analytical models.
• Experience with core Sales Operations deliverables including incentive compensation, field design (segmentation, targeting), auto programs and performance tracking.
• Strong understanding of relevant data sources and ability to create a commercial data strategy.
• Demonstrate the ability to shape long-term field sales design while effectively supporting data and insight analytic needs for the commercial organization.
• Experience in managing data insights and analytics with associated budgets.
• Ophthalmology (retina specific) experience preferred
• Recent responsibility for a significant new brand launch preferred

Responsibilities

• Design the model, structure, and build a talented team Commercial Operations considering pre-launch to post-launch needs, and future lifecycle plans.
• Provide direction on predictive and prescriptive analytic needs and projects.
• Develop and manage commercial data strategy encompassing master customer view, data acquisition, aggregating, warehousing, analyzing, and reporting. Ensure integration of CRM system with IT.
• Partner with Marketing leads to design and our commercial customer engagement model
• Build Commercial and Field operations capability to support operational needs including field incentives, compensation, goal setting and performance measurement.
• Develop performance measurement and reporting plan that assesses progress to goals across the pre-launch to post-launch continuum.
• Identify the right vendors to deliver insights and expertise in support of our commercial strategies and priorities
• Build and generate dashboard of KPIs and performance indicators
• Provide leadership support and direction as a key member of the Commercial Leadership Team.
• Acts with the highest level of integrity, collaborates for results, is highly accountable and supports fellow team members consistent with the organizational culture.

Skills

Data analytics leadership

Cross-functional collaboration

Strategic planning

Education

BS/BA degree

Tools

CRM systems

IT integration

Job description

The Commercial team at EyePoint focuses on bringing innovative therapies to patients by ensuring healthcare providers, partners, and communities have access to treatment, reimbursement, and are able to use the product appropriately. This team uses data-driven insights, market access strategies, and a patient-centric approach to improve awareness, access, and adoption of EyePoint’s therapies to help improve vision outcomes for people with serious retinal diseases.

The Vice President of Commercial Operations will be a key commercial leadership role with direct impact on commercial effectiveness. Specifically, this role will make direct and vital contributions to the launch of our lead asset. In addition, this role will provide key insights and analysis to support future lifecycle and product portfolio decisions.

This leader will work closely with the Commercial Leadership Teams and serve as a strategic executor for our go-to-market strategy by providing customer and market insights, developing our commercial data strategy, and creating a data analytics capability. The role will also be responsible for ensuring operations support for the commercial function, including the creation of needed process, planning, and progress monitoring. Additionally, this role will lead field operations including CRM, field design, incentive compensation, and field optimization.

This role will require a forward thinking, organized and highly collaborative leader that can distill matrixed activities to create clarity and an actionable set of plans. Core to their success will be their ability to prioritize based on insights and business needs, identifying the must-have items that are core to the strategy. This leader will also be comfortable with getting into the details, while being adept at seeing and communicating the big picture.

This role will report to the Chief Commercial Officer while working closely with the commercial leadership team and other interconnected functions in the organization.

Primary Responsibilities

• Design the model, structure, and build a talented team Commercial Operations considering pre-launch to post-launch needs, and future lifecycle plans.
• Provide direction on predictive and prescriptive analytic needs and projects.
• Develop and manage commercial data strategy encompassing master customer view, data acquisition, aggregating, warehousing, analyzing, and reporting. Ensure integration of CRM system with IT.
• Partner with Marketing leads to design and our commercial customer engagement model
• Build Commercial and Field operations capability to support operational needs including field incentives, compensation, goal setting and performance measurement.
• Develop performance measurement and reporting plan that assesses progress to goals across the pre-launch to post-launch continuum.
• Identify the right vendors to deliver insights and expertise in support of our commercial strategies and priorities
• Build and generate dashboard of KPIs and performance indicators
• Provide leadership support and direction as a key member of the Commercial Leadership Team.
• Acts with the highest level of integrity, collaborates for results, is highly accountable and supports fellow team members consistent with the organizational culture.

Qualifications

• BS/BA degree
• 10+ years managing data insights and analytics within the pharmaceutical industry
• Direct experience (10+ years) in leading commercial operations and analytics teams
• Deep understanding of CRM systems and integration into broader IT infrastructure
• Proven track record of successful design, deployment, and refinement of analytical models
• Experience with core Sales Operations deliverables including incentive compensation, field design (segmentation, targeting), auto programs and performance tracking
• Strong understanding of relevant data sources and ability to create a commercial data strategy
• Demonstrate the ability to shape long-term field sales design while effectively supporting data and insight analytic needs for the commercial organization
• Experience in managing data insights and analytics with associated budgets
• Ophthalmology (retina specific) experience preferred
• Recent responsibility for a significant new brand launch preferred

EyePoint is committed to fair andequitablecompensation practices.The salaryoffer iscommensuratewithEyePoint’scompensation philosophy and considers factors including but notlimited to education, training, experience, market conditions, criticality of the role and internal equity.

The target salary range for this position is listed below:

Salary Range

$300,760 - $380,413 USD

Envision Your Future

With the exciting energy of a winning culture and an exhilarating pace, we are an ophthalmology company committed topreventing blindnessby developing and commercializing innovative therapeutics.

The collective power of our values influences everything we do, and everything we do for you.

Transformational Innovation

We exist to change our patients’ lives through the power of sight. We are forward looking, embrace challenges with curiosity, and continuously seek to improve our products and ourselves by learning, problem-solving and pushing the limits of science and technology.

Unwavering Integrity

We recognize our responsibility to our patients, employees, and our community, and value the trust they put in us. We set a high ethical bar and expect responsible leadership at every level to ensure we serve those who matter most to us.

Compassionate Excellence

We believe that fun and excellence can coexist. We foster a culture where enjoying the work we do and caring for each other are as important as delivering exceptional outcomes.

Inclusive Collaboration

We strive to see through the eyes of others and work as one team. We appreciate one another’s differences and perspectives, and ensure everyone feels valued, respected and encouraged to bring their ideas forward.

EyePointis proud to be an equal opportunity employer. We believe that diversity and inclusion among our colleagues is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.