Vice President, Client Services - Real Assets

Citco GSGS; New York (NY); On-site; USD 150,000 - 220,000; Full time

Job summary

An established industry player seeks a seasoned professional to join their Real Estate Client Services team. In this pivotal role, you will leverage over a decade of experience to manage client relationships and deliver exceptional service for complex fund structures. You will collaborate with top-tier professionals, optimizing business processes and ensuring compliance with investment accounting standards. This innovative firm prioritizes employee well-being and offers a diverse, inclusive culture that fosters growth and success. If you are a problem solver with strong negotiation skills, this is your chance to make a significant impact in the asset servicing sector.

Benefits

Flexible working arrangements

Training and education support

Diversity and inclusion initiatives

Qualifications

• 10+ years of experience in real estate or private equity fund management.
• Strong knowledge of investment accounting rules and regulatory requirements.

Responsibilities

• Manage client relationships and oversee service delivery for mid-sized accounts.
• Assist with pricing models and fee proposals for fund launches.
• Ensure timely delivery of services and manage client expectations.

Skills

Client Service Management

Real Estate Knowledge

Problem Solving

Negotiation Skills

Communication Skills

Process Optimization

Education

Degree in Business Administration

Degree in Accounting

Degree in Finance

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Real Estate Client Services team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

About You:

• Degree in Business Administration, Accounting, Finance or related discipline with 10+ years of experience including real estate; including at least 5 years of Client Service Management Experience.
• Strong knowledge of real estate and/or private equity fund structures, fund types, and asset operations, familiarity with investment accounting rules and standards, and a keen understanding of applicable tax reporting and regulatory requirements within North America.
• Experience in developing, implementing, optimizing business processes in the real estate investments funds space.
• Strong management skills and experience overseeing client relationships from an operating perspective.
• Problem solver, positive attitude, be curious as to how processes can be improved.
• Resilient personality.
• Strong negotiation and influencing skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, Word, Power Point.

Salary Range: USD $150,000 – $220,000

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Citco is an Equal Opportunity Employer. It is our policy to make all employment and personnel decisions without discriminating on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

The Role:

• Be part of a Client Service team for several mid-sized relationships (7-8).
• Assist with pricing models and fee proposals for new funds launches, expanded/additional services and fee restructuring (as needed to maintain appropriate Gross Margin).
• Assist with Business Change Log (BCL) for new clients/funds.
• Update CRM system weekly with business relevant client activities, make necessary updates to client and Citco information.
• Assist with presenting Citco developments, system updates and product enhancements covering Real Assets to clients.
• Be a point of escalation where Fund Accounting, Investor Relations or Ancillary deliverables are at risk of being delivered late or incomplete, manage expectations and communication with client and internal management, confirming the issue, proposed resolution and timeline for closure, ensuring that all parties remain updated until resolved.
• Manage on-going client change requests (CCR). Review request, discuss with Client Service SVP to determine next steps.
• Attend the weekly client service calls.
• Assist with the preparation of quarter service calls with Citco teams and client.
• Assist with client requested DDQ programs, as needed.
• Attend the in-person annual client strategy meeting.
• Relationship Management attending clients to Citco events.
• Provide real estate industry knowledge and expertise to clients, Business Development, Global Relationship Managers and Senior Management teams on sales pitches and client presentations.
• Maintaining strong relationships across Citco Lines of Business (LOB) to ensure cross selling opportunities are reviewed. To the extent clients are a shared LOB client, establish recurring internal meetings to share information and feedback.
• In depth knowledge of full service offering across Ancillary services. Assist with service issues inclusive of billing/revenue.
• Assist with documenting risk events and create actions to quickly solve and recommend risk mitigation steps.
• Monitor and ultimately achieve the ability for clients to be a reference.
• Assist with Annual Budget planning of revenue for existing and new funds.
• Review and sign off on weekly hours recorded by all Citco teams for each client/fund to ensure cost is complete and correct.
• Quarterly gross margin analysis for clients/funds. If margin is not met, assist with a business plan (actions and timeline) to improve results.
• Approve all accrued revenue monthly in corporate system by client/funds.
• Approve billing before release to clients.
• Collection of client/fund accounts receivable and, as appropriate, work with the client to ensure prompt settlement within agreed terms.
• Ensure internal policies are followed including travel, risk, internal controls, corporate governance/policies.
• Work with Citco operations to understand any new or changed policies and procedures.
• Ensure progress is monitored for SOC 1 program. Receive requests for SOC 1 reports and ensure delivery is made to clients (as requested).