Vice President, Client Services

Vaniam; United States; Remote; USD 200,000 - 260,000; Full time

Job summary

Vaniam Group is seeking a passionate Vice President of Client Strategy and Excellence to enhance client satisfaction and drive revenue growth from multi-national biopharma companies. This role involves strategic partnerships, managing a client excellence team, and staying abreast of oncology market trends in a 100% remote environment with a supportive culture dedicated to professional growth.

Benefits

100% remote environment

Health benefits – medical, dental, vision

Generous parental leave benefit

401(k) plan with company match

Flexible time off policy

Volunteer time off for community involvement

Wellness programs, including virtual workout classes

Qualifications

• 12+ years of experience in the pharmaceutical industry.
• 8+ years of experience in oncology/hematology.
• Proven track record in leadership and business results.

Responsibilities

• Generate new revenue streams from biopharma companies.
• Understand therapeutic trends and make strategic recommendations.
• Manage and develop the client excellence team.

Skills

Strategic Thinking

Emotional Intelligence

Financial Literacy

Digital Marketing Knowledge

Interpersonal Relationship Management

Education

Bachelor’s degree

Job description

Vice President, Client Strategy and Excellence

What You’ll Do

You are a passionate, experienced business leader driven by client growth and partnering at the enterprise and portfolio level to optimize the client experience. As a Vice President of Client Strategy and Excellence you will be responsible for delivery of net revenue growth and ensuring client satisfaction for a significant book of existing multi-national biopharma companies. You will understand our clients’ business dynamics and goals and partner with them to make ongoing strategic recommendations. You will network with senior level executives and represent all Vaniam Group capabilities to identify opportunities to expand our footprint supporting the companies’ goals. Additionally, you will manage a dedicated client excellence team to successfully execute client work. You will be leading the way in guiding our team members with a client focus and expansion mindset, while differentiating Vaniam Group.

Why Vaniam

Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping biopharmaceutical companies realize the full potential of their compounds throughout the products life cycle.We are scientific partners, strategists and connectors with deep expertise in oncology, hematology and other complex disease states. Founded in 2007 as a virtual-by-design organization, Vaniam Group harnesses the talents and expertise of team members around the world. For more information, visitwww.VaniamGroup.com.

A Day in the Life

Business Development

• Generate new revenue streams within existing biopharma companies’ business as well as take an active role to earn business with biopharma companies new to Vaniam Group
• Develop approach and present to prospective clients, securing new business opportunities
• Serve as a trusted leader and resource on a personal basis with clients
• Deliver growth results aligned to Vaniam Group annual KPIs
• Deliver upon annual individual sales targets

Market Knowledge and Strategy

• Understand therapeutic trends and financial market factors in the field of oncology/hematology and other high science therapeutic areas
• Understand client pipelines, existing assets and life cycle planning, and make corresponding actionable product and service recommendations; ability to converse with senior level biopharma executives on market factors, lifecycle and/or competitive events
• Demonstrate knowledge of healthcare regulations directly or indirectly applicable to Vaniam Group products and services
• Make strategic recommendations and create solutions to advance clients’ objectives

Internal Collaborations

• Work closely with internal counterparts across different areas of the organization to achieve strategic business objectives
• Effectively manage and develop the client excellence team to maintain business and create new opportunities for organic growth
• Anticipate business risks and opportunities and promptly make decisions that positively impact the key company measures and objectives
• Remain flexible and lead the team through change
• Other duties may be assigned to help drive deliverables within this role

What You Must Have

• Bachelor’s degree
• Ability to think strategically, with a proven track record of leading teams and delivering business results
• 12+ years of experience as a leader in partnering with pharmaceutical industry (medical communications, healthcare agency or pharma consulting)
• 8+ years of specialty experience, preferably oncology/hematology experience
• Acute perception and ability to make sense out of complex situations, financial literacy and how actions and decisions can impact Vaniam Group
• Track record of regular promotions, personal growth, and development
• Emotional intelligence, defined as the capacity to be aware of one’s emotions, and to handle interpersonal relationships judiciously and empathetically
• Working knowledge of digital marketingAbility to travel as needed (US and ex-US) for up to 50% of the time

The Team You’ll Work Closest With

As our Vice President, Strategy and Client Excellence, you will report to Vaniam Group’s Executive Vice President, Client Solutions, and work closely with Business Strategy, and Digital Engagement consistently delivering updates and ideas for Vaniam Group success. You will also work closely with your team and cross-functionally with all department leaders to think strategically, rapidly, and intelligently as you tackle Vaniam Group client growth.

Why You’ll Love Us

• 100% remote environment with opportunities for local meetups
• Positive, diverse, and supportive culture
• Passionate about serving clients focused on cancer and blood diseases
• Investment in you with opportunities for professional growth and personal development through Vaniam Group University
• Health benefits – medical, dental, vision
• Generous parental leave benefit
• Focused on your financial future with a 401(k) plan and company match
• Work-life balance and flexibility
• Flexible time off policy for rest and relaxation
• Volunteer time off for community involvement
• Emphasis on personal wellness
• Virtual workout classes
• Discounts on tickets, events, hotels, childcare, groceries, etc
• Employee assistance programs

Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. The range for this role is $200,000 - $260,000. Salary is one component of the total earnings and rewards package offered.

About Us

Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping biopharmaceutical companies realize the full potential of their compounds in the oncology and hematology marketplace. Founded in 2007 as a virtual-by-design organization, Vaniam Group harnesses the talents and expertise of team members around the world. For more information, visit www.VaniamGroup.com

Applicants have rights under Federal Employment Laws to the following resources:

• Family & Medical Leave Act (FMLA) poster-https://www.dol.gov/agencies/whd/posters/fmla
• EEOC Know Your Rights poster-https://www.eeoc.gov/poster
• Employee Polygraph Protection Act (EPPA) poster-https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act