Vice President Client Services

Acxiom; Conway (AR); On-site; USD 140,000 - 200,000; Full time

Job summary

Acxiom is seeking a Vice President of Client Success in Conway, AR, to serve as the central hub linking client service delivery, product, and client engagement. You will act as the primary liaison between clients and Acxiom, driving measurable value, loyalty, and growth through strategic leadership and operational excellence.

This role requires senior-level collaboration with executives, a focus on outcomes, and the ability to navigate complex issues across industries.

Qualifications

• Bachelor's degree or 10+ years of relevant client-facing leadership experience.
• Strong negotiation skills across client relationships and contracts.
• Exceptional communication capabilities across all organizational levels.

Responsibilities

• Make final decisions on administrative and operational matters for assigned accounts and/or business areas.
• Provide direction to all levels of leadership in various areas, groups, and/or operations.
• Participate in divisional development of methods, techniques and evaluation criteria for projects, programs, and people.
• Ensure budgets and schedules meet corporate requirements.
• Understand and work to achieve revenue, expense, gross profit and gross margin metrics for the assigned accounts.
• Interact regularly with executives and major customers.
• Collaborate with sales & client services to achieve client engagement objectives.
• Direct and control activities of one or more accounts through Service Partners.
• Manage expense priorities and implement changes within the area of business.

Skills

Negotiation skills

Communication skills

Leadership

Client management

Education

Bachelor's degree or 10+ years experience

Job description

The Vice President of Client Success serves as the connective hub of the organization that synchronizes client service delivery, product, and client engagement. They serve as the primary point of contact between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Through the blending of strategic insight, client expertise, operational excellence & cross-functional leadership, A Client Success leader will drive both stability and forward progress, grounding every engagement in excellence, elevating operations and supporting and partnering with client management leadership to achieve the strategic roadmap for the client relationship. This role will lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment. The role will collaborate with other senior leaders to establish strategic and operational plans and objectives and will excel with complex issues where analysis of situations or data requires an in-depth knowledge of the industry, client, and/or company. Experience with external clients that operate within the Automotive OEM Industry Preferred. This role will also be Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

What you will do:

• Make final decisions on administrative and operational matters for assigned accounts and/or business areas.
• Provide direction to all levels of leadership in various areas, groups, and/or operations.
• Participate in divisional development of methods, techniques and evaluation criteria for projects, programs, and people.
• Ensures budgets and schedules meet corporate requirements.
• Additionally, understands and works to achieve revenue, expense & gross profit & gross margin metrics for the account(s) they are assigned to.
• Regularly interact with executives and/or major customers.
• Additionally, collaborates with sales & client services representatives to achieve objectives of the client engagement(s).
• Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the account or organization.
• Decisions made in this role will have significant impact on the overall success of account, account portfolio, and/or business area.
• Direct and control the activities of one or more accounts or broad functional area through multiple Service Partners.
• Has overall control of planning and managing expense priorities, and recommending and implementing changes to methods within his/her area of business.

What you will need:

• Bachelor's Degree or 10+ years of relevant work experience in a production, delivery of similar client facing role, and leading and mentoring associates
• Specific exposure to P&C insurance industry direct mail, email, and digital customer engagement management solutions for customer acquisition, on-going customer relationship and upsell strategy
• Strong negotiating skills, in both client relationships/solution outcomes as well as contract development
• Exceptional communication skills across all levels of the organization

What will set you apart:

• Master’s Degree
• Strong working knowledge of Acxiom’s products and solutions.
• Travel % <30%
• Primary Location City/State: Conway, Arkansas

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

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For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology.

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We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders.

For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness.

Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success.

We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company.

Our values represent our brand promise – to our clients and to our associates – and define our company culture.