Vice President, Client Service

Kantar; Norwalk (CT); Hybrid; USD 163,000 - 205,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account/FSA

Dental & Vision

Wellness Program

401k with match

Tuition Reimbursement

Commuter benefits

Unlimited PTO

Job summary

Kantar in the United States is seeking a Vice President, Client Service to lead client relationships and revenue growth across Brand Performance initiatives. The role is hybrid with locations in Norwalk, Atlanta, Chicago and Boston, and involves guiding mid-size to large accounts, shaping research design and delivering high-quality data and insights.

You will mentor teams, manage downline utilization, drive cross-sell opportunities, and ensure client satisfaction through trusted advisor

Qualifications

• An experienced adviser to clients with understanding of brand research and its purpose within a broader ecosystem.
• Responsible for revenue targets and building a team’s book of business.
• Leads and mentors teams, providing guidance on research design, storytelling, and client management.

Responsibilities

• Establish trusted advisor relationships with key client stakeholders.
• Lead mid-size to large accounts; oversee projects and client delivery.
• Guide team, contribute to expertise, and drive client satisfaction across the group.
• Drive growth through value delivery and program evolution.
• Escalate and resolve issues on designated accounts.

Job description

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Job Details

Vice President, Client Service

Location(s): (Hybrid) Atlanta, Chicago, Norwalk, Boston

Know your specialism

An experienced, trusted adviser to Kantar’s clients and people with inherent understanding of brand research and its purpose within a broader ecosystem. Is responsible for revenue targets that will build to a team’s book of business. Will actively contribute to building Kantar’s network of brand experts who deliver quality data and insights to their clients.

Will support key responsibilities and initiatives across the BP group (resourcing, proposals, training, hiring).

Commercial Accountability

• Responsible for profitable delivery of Brand Performance work for ~5-7M revenue (dollar amount may vary dependent on makeup of portfolio and high vs. low touch clients).
• Leads Brand Performance new business opportunities to maintain and grow book of business.
• Ensures Purposeful Collaboration across solutions and strategic clients.

Client Accountability

• Establish trusted advisor relationships with key client stakeholders
• Leads mid-size to large, complex accounts; both overseeing accounts and involved in day to day of projects (for largest, most strategic, complex, high demand accounts)
• Provides guidance to team and contributes to expertise, thought leadership, design, storytelling, and client management of accounts.
• Responsible for delivering on client servicing values and driving client satisfaction throughout the team
• Consults on research design (survey, sample, specs, deliverables)
• Drive growth through value delivery and proactively share ideas for program evolution
• Acts as escalation point on designated accounts and accounts within downline for issues/escalations that arise, through to resolution

People Accountability

• May manage 2-3. Accountable for managing their downline to best meet utilization targets and Brand Performance goals.
• Provides active feedback to account teams and downline, and coaches to address performance gaps.
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK), manages Brand Performance training needs (with other leads).
• Responsible for employee engagement and contributes to building Brand Performance team culture

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role is $162,700 - $204,500 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

Location

Chicago, N. Green StreetUnited States of America