Vice President, Client Experience

Golin Ketchum; New York, Northern (NY, KY); Hybrid; USD 180,000 - 300,000; Full time

Job summary

Golin Ketchum in New York is seeking a Vice President, Client Experience to lead client communications, oversee cross-channel campaigns, and drive growth. You will mentor teams, shape strategic programs, and ensure exceptional service across earned media, influencer relations, and social strategies.

The role requires a proven track record in leading integrated teams, delivering big ideas, measuring impact, and partnering with clients at executive levels.

Qualifications

• 9+ years of experience in a related field.
• Experience integrating large, multi-faceted account teams.
• Experience building and overseeing large-scale product launches.
• Proven ability to lead an integrated team and drive development of big ideas.
• Ability to identify and drive opportunities for clients.
• Proven client thought-partner and collaborator.
• Established leader who grows talent through mentoring and feedback.

Responsibilities

• Strategic Leadership & Client Counsel: lead programs, advise clients, and tailor communications.
• Integrated Campaign Management: oversee earned media, influencer, social, and traditional media.
• Performance Measurement & Analytics: define KPIs and report campaign results.
• Team Leadership & Development: mentor staff, manage resources, ensure profitability and accountability.

Skills

Strategic leadership

Client counsel

Integrated campaigns

Team leadership

Analytics & reporting

Business development

Job description

## Vice President, Client ExperienceApply: Hybrid: New York, New York, United States of America: Full time: Posted Today: R14693**Agency:**Golin Ketchum **Job Function:**Account Management and Growth **Job Subfunction:**Account Management**Job Description:**We are seeking a dynamic and visionary leader to serve as Vice President, responsible for overseeing client communications, team management, and the seamless integration of earned media, influencer relations, and social strategies. This role requires exceptional strategic and operational skills to drive client success, team development, and business growth.**Key Responsibilities:*** **Strategic Leadership & Client Counsel:** + Lead and manage strategic programs to ensure the team delivers exceptional client service and impactful results. + Act as a trusted advisor to clients, providing proactive counsel (both written and verbal) and adapting communication styles to various audiences, including executives.* **Integrated Campaign Management:** + Oversee the integration of all account work across earned media, influencer relations, social media, and traditional media platforms. + Develop and implement innovative social brand strategies that align with overarching marketing objectives. + Collaborate with internal and external teams to execute seamless, multi-channel media campaigns and ensure alignment with client strategies. + Monitor industry trends and emerging technologies to enhance client offerings and deliver cutting-edge solutions.* **Performance Measurement & Analytics:** + Define key performance indicators (KPIs) and implement measurement and reporting methods to assess the success of campaigns and initiatives. + Collect, analyze, and present data on media and social campaign performance to clients and internal stakeholders.* **Team Leadership & Development:** + Provide leadership to team members, fostering a culture of excellence, collaboration, and continuous improvement. + Mentor and coach team members, helping to develop their skills, expertise, and career growth. + Manage team resources effectively, ensuring alignment with client budgets, timelines, and deliverables. + Promote accountability and oversee billability and client profitability.**Required Qualifications*** 9+ years of experience in a related field* Experience integrating large, multi-faceted account teams* Experience building and overseeing large-scale product launches* Proven ability to lead an integrated team and drive the development of integrated big ideas/business solutions* Ability to identify and drive opportunities* Proven client thought-partner and collaborator* Established leader who has grown talent through mentoring, providing constructive feedback, and inspiring best work with staff in local and remote offices* Strong business acumen and ability to drive business growth150-165 *Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.* Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice **For US Job Seekers:** *It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.*