Vice President, Capture Management (Public Sector)

TTEC; Austin (TX); Remote; USD 170,000 - 185,000; Full time

Job summary

Join a forward-thinking organization as the Vice President of Capture Management, where you'll transform customer experiences in the public sector. This role offers the chance to drive new business, cultivate C-level relationships, and lead innovative solutions that enhance efficiency and engagement. As a key player in a collaborative sales team, you'll leverage your expertise in technical solutions to secure multi-million dollar contracts and elevate service offerings. With a focus on diversity and inclusion, this dynamic firm values your contributions and fosters an environment where your ideas can flourish.

Benefits

Annual incentive program

Medical, dental, and vision coverage

Tax-advantaged healthcare accounts

Financial and income protection benefits

Paid time off

Tuition reimbursement

Access to online courses

Qualifications

• 10+ years of experience in BPO or tech solutions sales.
• Proven track record in securing multi-million dollar deals.

Responsibilities

• Drive new business and revenue generation in the Public Sector.
• Lead deal teams and manage the full sales cycle from prospecting to closing.

Skills

BPO Sales

Technical Solutions Sales

C-Level Relationship Development

Sales Cycle Management

Critical Thinking

Job description

Vice President, Capture Management (Public Sector)

TTEC, the customer experience organization that powers the world's greatest brands, is hiring a VP, Capture Management to join the mission of transforming customer experience and bringing humanity to public sector citizen experience.

What You'll be Doing

Working remotely, the Vice President, Capture Management will drive new business by acquiring customers and generating revenue within our Public Sector practice. Reporting to the Chief Sales Officer, this role involves creating demand, building a pipeline, and closing deals. The VP, Capture Management will lead new business pursuits and nurture client relationships by leveraging expertise in modern customer experience outsourcing, incorporating digital transformation solutions such as consulting, conversational AI, RPA/automation, messaging, and analytics to elevate customer engagement beyond traditional offerings.

During a Typical Day, You'll

• Consultative solution-selling, developing winning strategies and bids and proposals for public sector deals.
• Coordination across our digital sales organization for a Best of TTEC solution that is differentiated in the marketplace.
• Expert at cultivating relationships with decision makers in Federal and/or state and local agencies to secure new business, new client accounts, and maximize the value delivered by TTEC's services.
• Understand and translate government buyer requirements into a detailed, compelling offering by overseeing the development of pricing, teaming/partnering, solution, implementation, and proposal strategies from opportunity qualification to award, working with TTEC Government Solution Architect resources.
• Lead efforts to develop and maintain a partner network to develop diversified government offers.
• Lead the deal team, being wholly accountable for the quality and timeliness of the offer and opportunity response.
• Collaborate as a key member of the sales team to represent the solution offering to the client and internal groups, aligning the offer with final terms and conditions, and assisting with negotiations.

What You Bring to the Role

• 10 years of experience selling BPO or technical solutions into Federal and/or State agencies.
• Experience selling tech-enabled services that enhance efficiency, productivity, and customer experience.
• Proven success in exceeding or meeting targets for multi-year, multi-million dollar deals.
• Ability to develop and grow C-level and senior relationships within target client organizations and influence purchase decisions.
• Strong sales acumen, critical thinking, solution development, and executive presence.
• Knowledge of the full sales cycle from prospecting to closing, including funnel management.

What You Can Expect

• Annual incentive program
• Medical, dental, and vision coverage
• Tax-advantaged healthcare accounts
• Financial and income protection benefits
• Paid time off and wellness time off
• Tuition reimbursement and access to online courses

The salary range is $170,000 - $185,000, with eligibility for a sales incentive program. Compensation varies based on location, experience, education, and skills.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaging, profitable customer experiences powered by humanity and technology. We serve many leading brands, engaging with millions of customers daily via talk, messaging, text, and video chat. These experiences start with you.

TTEC is an equal opportunity employer committed to diversity and inclusion. We value and respect all cultures and perspectives, aiming to reflect the communities we serve. We foster an environment where employees feel valued, belonging, and authentic at work. Diversity is our strength, enabling us to view things from different vantage points and bring unique value.