Vice President, Capture Management (Public Sector)

TeleTech Holdings, Inc.; Austin (TX); Remote; USD 170,000 - 185,000; Full time

Job summary

An established industry player is seeking a dynamic Vice President of Capture Management to revolutionize customer experiences in the public sector. This pivotal role involves driving new business, developing winning strategies, and nurturing critical relationships with government agencies. With over a decade of experience in BPO or technical solutions sales, the ideal candidate will leverage their expertise in digital transformation and consultative selling to elevate client engagement. Join a company committed to making customers happy while fostering a diverse and inclusive workforce, where your contributions will make a significant impact on the future of customer service.

Benefits

Annual incentive program

Medical, dental, and vision benefits

Tax-advantaged healthcare accounts

Financial and income protection benefits

Paid time off (PTO)

Tuition reimbursement

Access to free online courses

Qualifications

• 10+ years of experience in selling BPO or technical solutions to government agencies.
• Proven track record of exceeding targets for multi-million dollar deals.

Responsibilities

• Drive new business and generate revenue within the Public Sector practice.
• Lead business pursuits and nurture client relationships with decision makers.

Skills

BPO sales

Technical solutions sales

C-level relationship management

Sales acumen

Critical thinking

Education

Bachelor's degree

Tools

Digital transformation solutions

Consulting

Conversational AI

RPA/automation

Analytics

Job description

Job Description - Vice President, Capture Management (Public Sector) (0444N)

Vice President, Capture Management (Public Sector)

TTEC, the customer experience organization that powers the world's greatest brands, is hiring a VP, Capture Management to join the mission of transforming customer experience and bringing humanity to public sector citizen experience.

What You’ll be Doing

Working remotely, the Vice President, Capture Management will drive new business by acquiring customers and generating revenue within our Public Sector practice. Reporting to the Chief Sales Officer, this role involves creating demand, building a pipeline, and closing deals. The VP, Capture Management will lead new business pursuits and nurture client relationships by leveraging expertise in the modern customer experience outsourcing incorporating digital transformation solutions such as consulting, conversational AI, RPA/automation, messaging, and analytics to elevate customer engagement beyond traditional offerings.

During a Typical Day, You’ll

• Consultative solution-selling, developing winning strategies and bids and proposals for public sector deals.
• Coordination across our digital sales organization for a ‘Best of TTEC’ solution that is differentiated in the marketplace.
• Expert at cultivating relationships with decision makers in Federal and or state and local agencies organizations to secure new business, new client accounts and maximize the value delivered by TTEC’s services.
• Understand and translate government buyer requirements into a detailed, compelling offering by overseeing the development of the pricing, teaming/partnering, solution, implementation, and proposal strategies from opportunity qualification to award by working with a team of TTEC Government Solution Architect resources.
• Lead coordinated efforts to develop and maintain a partner network from which TTEC can develop diversified government offers.
• Lead the deal team and wholly accountable for the quality and timeliness of the offer and opportunity response.
• Collaborates as a key member of the sales team to represent the solution offering to the client buyer and other internal TTEC groups, and align the offer with final terms and conditions by creating the supporting statement of work, including assisting with negotiations with the client.

What You Bring to the Role

• 10+ years’ experience selling BPO or technical solutions into Federal and or State agencies is required.
• Demonstrated experience selling tech enabled services that enhance efficiency and productivity while delivering amazing customer experiences.
• Evidence of prior, consistent success exceeding or meeting targets for multi-year, multi-million dollar deals.
• Proven ability to initiate, develop and grow C-level and senior relationships within target client organizations – and influence purchase and buying decisions.
• Demonstration of sales acumen, critical thinking, solution development, intellect, drive, executive presence.
• Knowledge of the full life cycle of the sales process from prospecting to close, prescribes to funnel management.

What You Can Expect

• An annual incentive program.
• Medical, dental, and vision.
• Tax-advantaged healthcare accounts.
• Financial and income protection benefits.
• Paid time off (PTO) and wellness time off.
• Tuition reimbursement and access to thousands of free online courses.

The anticipated salary range is $170,000-$185,000. This position is eligible to participate in a sales incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.