Vice President, Business Technology Liaison

Archer; Westborough (MA); On-site; USD 69,000 - 145,000; Full time

Job summary

BNY seeks a Vice President, Business Technology Liaison to join our Westboro/Boston, MA team. You will lead the client operations group, driving continuous improvement and serving as the primary liaison between clients and product/engineering teams.

The role requires 7–10 years of experience with 2–3 years in management, a Bachelor’s in a related field, and strong leadership, analytical, and communication skills. This is an in-office role, with a flexible collaboration cadence.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Advanced degree or relevant certifications are a plus.
• Typically 7-10 years of experience and 2-3 years of management experience.
• Experience in an operational area and/or client services is preferred.
• Subaccounting and/or Brokerage experience a plus

Responsibilities

• Lead the client operations team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
• Point of escalation for client operations team.
• Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. Liaison between clients and product/engineering teams.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

Skills

Leadership

Team management

Analytical thinking

Problem solving

Communication

Interpersonal skills

Client interaction

Collaboration

Education

Bachelor’s degree

Advanced degree or certifications

Job description

Archer is collaborating with BNY to connect them with exceptional professionals for this role.

VICE PRESIDENT, BUSINESS TECHNOLOGY LIAISON

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Business Technology Liaison to join our team. The position is located in Westboro/Boston, Massachusetts (4 days in office per week).

In this role, you’ll make an impact in the following ways:

• Lead the client operations team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
• Point of escalation for client operations team.
• Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. Liaison between clients and product/engineering teams.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Advanced degree or relevant certifications are a plus.
• Typically 7-10 years of experience and 2-3 years of management experience. Experience in an operational area and/or client services is preferred.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction and collaboration across teams.
• Subaccounting and/or Brokerage experience a plus

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $69,000 and $145,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team.