Vice President Agency Data Conversion Manager

LERETA; Pomona (CA); On-site; USD 79,000 - 118,000; Full time

Job summary

LERETA, a leading provider in tax services, is seeking a Data Conversion Manager to oversee file acquisition and data mapping activities. The position demands extensive experience in tax data management, staff oversight, and quality control processes, ensuring compliance with company standards and service levels. Candidates must be highly analytical and possess strong communication skills to interact effectively with senior management and clients. This role is essential to maintain data integrity and enhance operational efficiencies.

Qualifications

• At least 7 years of related experience required.
• Experience with query type programming and tax services.
• Extensive knowledge in budgeting and vendor management.

Responsibilities

• Oversees data conversion activities and evaluates performance.
• Ensures quality control on converted data and vendor performance.
• Manages departmental budget and staffing level modeling.

Skills

Data queries

Communication

Analytical ability

Problem-solving skills

Prioritization skills

Education

Bachelor's Degree

Job description

• Oversees the development and maintenance of file acquisition, conversion, and load workflow tools.
• Applies departmental expertise in analyzing input data and data layouts as they relate to the provided programming specifications. Fosters identification of issues, and partnership with Agency Data Specialist team if delivering accurate conversion output.
• Directs the completion of simple and complex assessor and agency data mapping assignments within specified SLAs.
• Ensures the application of mapping Quality Control programs and procedures on all converted data, minimizing the number of mapping-related reworks.
• Manages the effective and timely processing, evaluation, and reconciliation of On-Demand payment files for automated file agencies.
• Coordinates team and company resources ensuring policies and procedures are in place that are consistent with company goals to ensure effective operation of the team.
• Uses quality, efficiency, and cost-benefit analyses to compare varying operating programs / abilities.
• Prepares weekly / monthly performance reports as required for Agency Data Conversion Team to senior management.

Workforce Management

• Directs Agency Data Conversion activities, including, but not limited, interpreting agency data files, tracking work product through the defined process flow, creating and modifying data conversion programs, developing and executing validation processes and investigating and resolving data conversion inquiries, issues, suggestions and claims.
• Develops and maintains staffing level modeling.
• Monitors results versus staffing models and daily workflow reporting ensuring proper staff coverage and timeliness of department output.
• Monitors quality results to ensure quality of department output meets applicable customer / internal SLAs.
• Manages departmental budget and provides fiscal direction to the team. Supplies input for annual operating budgets and establishes policies for carrying out corporate budget directives.

Monitors property data vendor performance using scorecards and ensure that all agreed upon service levels are maintained.

• Assists in negotiation of contracts and contract administration with vendors.

Strategic Support

• Maintains broad knowledge of advanced data analysis, familiarity with tools, applications, programs, and techniques to identify trends in diverse data types.
• Stays abreast of current and emerging legislation, technologies, issues, and approaches in the mortgage servicing and property assessment industries.
• Participates in the development of business requirements for operational process changes. Actively participates in design efforts and user acceptance testing.
• Identifies and leads continuous process improvement initiatives.

This position will perform other duties as assigned based on the needs of the department.

Salary range : $79,302 - $117,484

Core Competencies

• Proficient with data queries and data fabrication
• Communication and analytical ability at a level to easily interact with Senior Leaders, systems administrators, programmers, business resources, departmental managers and clients
• Excellent oral and written communication and interpersonal skills. Includes presentation and group session leadership competency
• Must possess excellent analytical and problem-solving skills
• Strong prioritization and interpersonal skills to balance multiple demands

Required Education & Experience

• Must have at least 7 years of related experience
• Bachelor's Degree and / or equivalent work experience
• Must have at least 5 years of working experience with query type programming
• Experience working in the Tax Services Industry / tax and assessment data
• Experience with budgeting and vendor management
• Experience with the entire software lifecycle - requirements capture, analysis, design, testing implementation, quality assurance, deployment, and maintenance
• Experience with large-scale production systems (i.e., scalability, high-availability), with the ability to optimize architecture and implementations

Preferred Education & Experience

• 10 years or more of experience in a professional capacity
• 10 years of working experience with tax data
• Extensive experience with Tax Services Industry / tax

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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