Vice President, Accessibility Tester - Card Shopping

JPMorganChase; Columbus (OH); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Tuition reimbursement

Retirement savings plan

Job summary

JPMorgan Chase is seeking a Vice President, Accessibility Tester on the Shopping team to drive accessibility excellence across digital experiences. You will assess risks, translate findings into remediation guidance, and influence partners while maturing testing practices, tooling, and governance.

You will lead testing strategies, collaborate with product, design and engineering, and ensure issues are prioritized and resolved with measurable improvements in accessibility outcomes.

Qualifications

• 7 years of experience in digital accessibility, accessibility testing, QA, or related field.
• Deep knowledge of WCAG, ADA, Section 508, PDF/UA, assistive technologies, and common barriers.
• Ability to operate independently as a senior IC and influence cross-functional partners.
• Experience maturing testing practices, documentation, standards, and routines.
• Identify accessibility issues from designs and live experiences, review front-end code (HTML, ARIA, JS, React), and provide remediation guidance.
• Hands-on testing with assistive technologies (NVDA, JAWS, VoiceOver, TalkBack) and related tools.
• Strong knowledge of WAI-ARIA, HTML5, CSS, JavaScript, and Jira for defect management.
• Excellent communication and stakeholder management across product, design, engineering, legal, compliance, and operations.

Responsibilities

• Serve as a senior accessibility testing SME across public credit card shopping experiences.
• Independently own complex accessibility testing from assessment through remediation follow‑through.
• Develop and execute accessibility test strategies, test plans, test cases, and defect management practices.
• Partner with product, design, and engineering teams to clarify requirements and prioritize issues.
• Provide clear documentation, recommendations, and escalation to improve governance and decision‑making.
• Lead defect triage, root‑cause analysis, remediation tracking, and risk communication across stakeholders.
• Evaluate testing tools, automation opportunities, and process improvements to increase effectiveness.
• Stay current on accessibility standards and regulatory expectations to strengthen practices.

Skills

Accessibility testing

WCAG/ADA/508

Cross-functional collaboration

Test strategies

Documentation

Stakeholder management

Front-end review (HTML/ARIA/JS/React)

Assistive technologies

Jira

Tools

Jira

Confluence

Job description

Job Description

Build a career where your accessibility expertise directly improves how people discover and choose credit cards. You'll partner with product, design, and engineering teams to strengthen testing practices and deliver accessible digital experiences at scale.

Job Description

Build a career where your accessibility expertise directly improves how people discover and choose credit cards. You'll partner with product, design, and engineering teams to strengthen testing practices and deliver accessible digital experiences at scale.

As a Vice President, Accessibility Tester on the Shopping team, you will serve as a hands‑on accessibility testing expert who helps advance accessibility quality across public digital experiences. You will independently assess accessibility risks and defects, translate findings into clear remediation guidance, and influence cross‑functional partners through strong expertise and communication. You will help mature testing practices, tooling, documentation, and reporting so accessibility is built into delivery outcomes.

Job responsibilities

• Serve as a senior accessibility testing subject matter expert across public credit card shopping experiences
• Independently own complex accessibility testing work from assessment through remediation follow-through
• Develop and execute accessibility test strategies, test plans, test cases, and defect management practices
• Partner with product, design, and engineering teams to clarify requirements and ensure issues are prioritized and resolved
• Provide clear documentation, recommendations, and escalation support to improve governance and decision‑making
• Lead defect triage, root‑cause analysis, remediation tracking, and risk communication across stakeholders
• Evaluate and recommend testing tools, automation opportunities, and process improvements to increase effectiveness
• Stay current on accessibility standards, regulatory expectations, and emerging technologies to strengthen practices

Required Qualifications, Capabilities, And Skills

• 7 years of experience in digital accessibility, accessibility testing, quality assurance, product testing, or a related field
• Deep knowledge of WCAG, the Americans with Disabilities Act (ADA), Section 508, PDF/UA, assistive technologies, and common accessibility barriers
• Proven ability to operate independently as a senior individual contributor and influence cross‑functional partners
• Experience building or maturing testing practices, documentation, standards, and operating routines
• Ability to identify accessibility issues from designs and live experiences, review front‑end code (HTML, ARIA, JavaScript, React), and provide actionable remediation guidance
• Hands‑on experience testing with assistive technologies, including NVDA, JAWS, VoiceOver, TalkBack, magnifiers, and alternative input methods
• Strong working knowledge of WAI-ARIA, HTML5, CSS, JavaScript, and defect management practices in testing tools (for example, Jira)
• Excellent communication, stakeholder management, analytical, and problem‑solving skills across product, design, engineering, legal, compliance, and operations
• Experience documenting testing guidance and best practices in a team knowledge base (for example, Confluence)

Preferred Qualifications, Capabilities, And Skills

• Advanced knowledge of WCAG 2.1 and WCAG 2.2, and experience in regulated digital environments
• Experience testing large‑scale customer‑facing websites or mobile applications, including high‑traffic acquisition experiences
• Experience supporting accessibility test automation, dashboards, reporting, and continuous improvement routines
• Familiarity with broader technology stacks (for example, Java or .NET) and accessibility considerations for PDFs and automated testing approaches

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.