Vice President Accessibility Program Process Lead

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Vice President Accessibility Program/Process Lead to steer agile transformation and drive accessibility initiatives across Product and Technology teams.

You will support envisioning and executing ADA-related projects, ensuring governance, compliance, and timely delivery with strong program management, analytics, and cross-functional collaboration.

Qualifications

• Strong understanding of ADA policies and WCAG 2.1, PDF/UA standards to ensure conformance.
• Experience with controls, risk management, and operations.
• Experience with analytics, dashboards, and executive reporting.
• Autonomy and teamwork; self-motivated and proactive.
• Consulting, influence, and negotiation skills.
• Clear communication with multiple stakeholders (internal and external).
• Ability to manage multiple projects, deliverables, and deadlines.
• Strong relationships with Product, Technology, controls, and Compliance.
• Attention to detail and banking domain knowledge.

Responsibilities

• ADA Program office interface and liaison, providing monthly updates to governance.
• Develop a project execution plan, troubleshoot issues, and ensure timely completion.
• Partner with process owners to align deliverables and support improvements.
• Build dashboards and reporting for leadership using data visualization tools.
• Identify and oversee ADA gap solutions and timely deliverables.

Skills

ADA policies & WCAG

Program management

Stakeholder engagement

Data analytics & dashboards

Risk & controls

Communication skills

Job description

Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution. Lead agile transformation, shaping solution delivery strategy, and fostering a high-performance team culture. Accessibility Program/Process Lead will support the high-performing Product and Technology teams in envisioning and execution of Accessibility related projects and initiatives.

As Vice President Accessibility Program/Process Lead in Digital Accessibility Team, you will support the high-performing Product and Technology teams in envisioning and execution of Accessibility related projects and initiatives. This prominent position combines General Accessibility knowledge, understanding related policies and procedures, strategic thinking, Controls/compliance discipline, and superior program management skills. You will ensure that your Product and Technology teams have the resources and guidance they need and hold them accountable to deliver timely and relevant solutions.

Job Responsibilities:

• ADA Program office interface/liaison:Gather and provide monthly update as required by ADA-Firmwide Governance as well as CCB wide ADA program office
• Program Management:Develop a project execution plan, troubleshooting/escalating issues, and ensuring timely project completion
• Process Management & Improvement:Partner with process owners, team leaders, stakeholders and managers to ensure alignment of deliverables. Support process improvement and potential efficiencies.
• Analytics and Reporting:Perform/support root cause analysis on issues, recommend solutions, and ensure changes are implemented. Leverage data visualization and transformation tools to build impactful dashboards and reporting for leadership and stakeholders.
• Client Focused:Support the identification and oversee solutions that address ADA gaps and/or deliverables

Required qualifications, capabilities, and skills

• Strong understanding of ADA policies, Section 508 & the 21st Century Communications Act regulations as well as the W3C Web Content Accessibility Guidelines (WCAG) version 2.1, Level A & AA Success Criteria and PDF/UA standard to ensure conformance with this requirement
• A strong understanding of controls, risk management, and operations
• Experience with developing analytical solutions, data visualizations, reports, and interactive experiences in a fast-paced financial services environment, including experience with Executive level reporting
• High degree of initiative and autonomy but able to function successfully as part of a team
• Honed consulting, influence, and negotiation skills to achieve desired outcomes
• Solutions-oriented with strong ability to analyze opportunities and problems, recommend solutions, and communicate effectively and confidently (both verbal and written)
• Strong interpersonal and communication skills; ability to support meetings and encourage dialogues with multiple stakeholders, including external and internal clients
• Ability to balance and prioritize multiple projects, deliverables, and deadlines
• Strong partnership record and ability to build effective relationships with partners in Product, Technology, controls, Compliance
• Independent, comfortable dealing with uncertainty, and self-motivated with an ability to adapt and be flexible in a team environment
• Excellent attention to detail. Innate desire to learn and develop. Working knowledge of Digital domain, as well as Banking. Self-starter with ability to manage own workload and deliverables