Vialto Private Client Care Representatives

Vialto; Chicago (IL); Remote; USD 83,000 - 120,000; Full time

Job summary

Vialto in Chicago is seeking a seasoned program manager to oversee day-to-day delivery of RIA Private Client Tax programs. You will act as the central coordination point between clients, advisors, tax professionals, and leadership to drive onboarding, communications, KPIs, and engagement administration.

You will proactively address issues, improve operational efficiency, and maintain visibility across engagements while ensuring client satisfaction and timely delivery of commitments.

Qualifications

• Proven experience managing projects, programs, or client engagements in a professional services setting.
• Strong organizational and time-management skills for multiple engagements and deadlines.
• Excellent verbal and written communication with clients, advisors, and leadership.
• Ability to manage competing priorities, navigate ambiguity, and coordinate stakeholders.
• Proactive problem-solving with a focus on accountability and delivery.

Responsibilities

• Onboard new client relationships and ensure smooth implementation.
• Develop and maintain client-facing materials, reports, and program docs.
• Serve as primary contact for clients and advisors, guiding responses and timely resolutions.
• Manage communications and status updates with stakeholders.
• Monitor KPI tracking and provide regular leadership/client updates.
• Ensure engagement team accountability to deadlines and metrics.
• Facilitate status meetings and summarize progress, risks, and dependencies.
• Maintain awareness of engagement status and escalate issues as needed.
• Oversee day-to-day program administration and operations.
• Coordinate responses to client inquiries and requests via shared mailboxes.
• Document issues and process improvements for service delivery.
• Identify opportunities to improve workflows and delivery models.
• Lead post-season reviews and drive process-improvement initiatives.

Skills

Project management

Client communication

Time management

Cross-functional collaboration

Job description

Company Description

Vialto helps multinational companies and their people work across borders legally and compliantly.

Company Description

Vialto helps multinational companies and their people work across borders legally and compliantly.

We combine deep expertise in immigration, tax, business travel, remote work, payroll, and compensation with a single, integrated platform and team—to make global work better.

Whether someone is moving to a new country, working remotely, or traveling for business, we help ensure they have the right permits or visas, are paid and compensated according to local regulations, and remain compliant with cross-border tax requirements.

As a team member at Vialto, you’ll be part of a global network with real impact. We support 10,000+ clients in over 150 countries, and that reach gives you the room to grow, learn, and make a real difference.

We value collaboration, belonging, and innovation, and offer flexible career opportunities for people who want to shape the future of global work.

Our culture is open, supportive, and ambitious. We believe in transparency, trust, and teamwork—and we’re building a workplace where everyone can thrive and feel proud of the work they do.

Join us to help people work anywhere in the world—and build a career without borders.

To learn more about Vialto, visit our website at www.vialto.com.

Role Summary

This individual is responsible for the day-to-day management and successful delivery of RIA Private Client Tax programs. Acting as the central point of coordination between clients, advisors, tax professionals, and practice leadership, this role drives onboarding, manages communications, tracks key performance indicators (KPIs), supports engagement administration, and ensures overall client satisfaction. The individual will be expected to maintain visibility across the engagement, proactively address issues, and continuously seek opportunities to improve operational efficiency.

Key Responsibilities

• Project manage the onboarding of new client relationships, ensuring a seamless and efficient implementation process.
• Develop and maintain client-facing materials, reports, presentations, and program documentation.
• Serve as a key point of contact for clients and advisors, leading responses to non-technical questions and driving timely resolution of requests.
• Manage communications and status updates across internal and external stakeholders.
• Monitor program health through KPI tracking, reporting, and analysis, providing regular updates to leadership and clients.
• Hold engagement team members accountable to deadlines, service-level commitments, and key performance metrics, including senior stakeholders when appropriate.
• Facilitate recurring status meetings and provide clear, concise updates on engagement progress, priorities, risks, and dependencies.
• Maintain ongoing awareness of engagement status, outstanding issues, and client concerns, escalating matters as needed.
• Oversee day-to-day program administration & operations, ensuring deliverables are progressing according to plan.
• Manage shared mailboxes and coordinate responses to client inquiries and requests.
• Document issues, feedback, action items, and process improvements to support continuous enhancement of service delivery.
• Identify opportunities to improve engagement workflows, operational processes, and the overall delivery model.
• Lead post-season reviews and debrief sessions, capturing lessons learned and project managing resulting process improvement initiatives.
• Manage client expectations, dependencies, and competing priorities throughout the engagement lifecycle.

Qualifications And Experience

• Proven experience managing projects, programs, or client engagements within a professional services, tax, accounting, consulting, or financial services environment.
• Strong organizational and time-management skills with the ability to manage multiple concurrent engagements and deadlines.
• Exceptional verbal and written communication skills with the ability to interact effectively with clients, advisors, and senior leadership.
• Demonstrated ability to manage competing priorities, navigate ambiguity, and coordinate multiple stakeholder groups.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Ability to drive accountability and influence outcomes across cross-functional teams.
• Comfortable operating in a fast-paced, deadline-driven environment with a strong focus on client service and operational excellence.
• Exposure to U.S. tax compliance, tax advisory, or professional services engagements preferred; deep technical tax expertise is not required, but an understanding of tax engagement workflows is beneficial.

Additional Information

• This is a regular, full-time, remote position.
• Location: Chicago
• Salary Range: $83,000-120,00

We are an equal opportunity employer that does not discriminate based on any legally protected status.

Please note, AI is used as part of the application process.