VGT Technician (State College)

ViziRecruiter,LLC.; State College (Centre County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

401(k) matching

Day-one medical coverage

Annual performance bonus

Job summary

A gaming entertainment company is seeking a Service Technician to repair video gaming terminals in the State College, PA area. The candidate will need technical proficiency, a positive demeanor, and the ability to handle customer inquiries. Key requirements include an Associate degree and experience in a customer service environment. This role involves travel and adherence to company policies for a safe work environment.

Qualifications

• Must be at least 18 years of age.
• One to two years’ previous experience in a customer service and/or technical environment.
• Ability to read and communicate verbally in English.

Responsibilities

• Repair video gaming terminal malfunctions.
• Respond to calls for video gaming terminal issues.
• Assist customers with questions and complaints regarding video gaming terminals.

Skills

Technical troubleshooting

Customer service

Wiring and networking

Microsoft Office proficiency

Education

Associate degree from technical school

Job description

Introduction

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members\' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

ClickHERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Services in and around the State College, PA area
• Requires traveling to Central PA locations.
• Answers and responds timely to all calls for video gaming terminal issues, as directed by the manager.
• Travels to locations to repair video gaming terminal malfunctions.
• Proficiency and accuracy in terminals repairs are essential minimize repeat issues.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Understands and adheres to all company standards, policies, and procedures.
• Completes required training and development objectives within the assigned time frame.
• Projects a positive image of the company at all times.
• Repairs video gaming terminal malfunctions.
• Follows guidelines given by Route Operations Manager and assists manager as needed.
• Processes manual payouts due to equipment malfunctions or other circumstances as deemed necessary.
• Completes required paperwork accurately and in a timely manner.
• informs Route Operations Manager of video gaming terminal issues.
• Assists customers with questions and complaints regarding video gaming terminals.
• Provides answers and explanations, and rectifies problems, within established guidelines, as appropriate.
• Performs the duties of the Service Technician as required.
• Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Keeps work areas clean and free of safety hazards, debris, and litter.
• Performs all job duties in a safe and responsible manner.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age.
• Associate degree (A.A) from technical school; one to two years’ previous experience in a customer service and/or technical/troubleshooting environment; or equivalent combination of education and experience.
• Experience in gaming industry, wiring, and networking is highly preferred but not required.
• Must have technical proficiency and knowledge in Microsoft Office applications (Word, Excel, and Outlook).
• Ability to travel extensively as necessary for business needs.
• Ability to collaborate and work within a team-oriented environment.
• Ability to accurately prioritize, organize, and complete multiple tasks.
• Ability to work nights, weekends, on call, and holidays as required.
• Wiring, network, and troubleshooting experience is a plus
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read and communicate verbally in English.
• Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
• Must possess a pleasant outgoing personality and portray a professional temperament for dealing with varied internal and external guest situations.