Veterinary Technician/Client Service Representative

Thrive Pet Healthcare; Dallas (TX); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Subsidized backup childcare

Free CE courses

Pet perks and discounts

Job summary

Thrive Pet Healthcare, Prestonwood Vet Clinic in Dallas, TX, seeks a Veterinary Technician/Client Service Representative for a hybrid role. You will support veterinarians, educate clients, and help maintain patient flow and records across multiple hospital functions.

The ideal candidate has 1–2 years of clinical experience, an AVMA-accredited program background, and the ability to lift up to 50 pounds. Full-time with day, evening, weekend and holiday shifts.

Qualifications

• Licensure in veterinary technician preferred, not required.
• 1-2 years of clinical experience.
• Associate’s or Bachelor’s degree from an AVMA-accredited veterinary technology program preferred.

Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• Assist with surgeries and procedures and maintain patient flow.
• Monitor and assess patient status throughout visits and procedures.
• Collect blood and other samples for testing; place catheters as needed.
• Communicate health concerns and Thrive Membership options to clients; manage records.
• Follow safety protocols; maintain clean, sterile treatment areas and labs.
• Mentor and support fellow team members.
• As a CSR, communicate with clients by phone, email and in person; update records.
• Process payments, schedule appointments, and dispense medications when required.
• Provide administrative support as needed.

Skills

Vet tech licensure

Clinical experience

Ability to lift 50 lbs

Education

AVMA-accredited veterinary technology program

Job description

Description

Veterinary Technician/Client Service Representative

Prestonwood Vet Clinic

Dallas, TX

Full-Time

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Our Ideal Candidate:

Passionate about animal care, highly motivated, and pays attention to detail. Our Veterinary Technicians are the heartbeat of our team and work side by side with our Veterinarians (DVMs) during procedures. A full-time position would require working between 30-40 hours a week, which includes a combination of day, evening, weekend, and holiday shifts. This will be a hybrid role the will require splitting time between veterinary technician and client service representative duties.

Veterinary Technician Job Duties

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Assist with surgeries and procedures in accordance with your state's Veterinary Practice Act outlined for credentialed veterinary technicians.
• Monitoring and assessing patient’s status
• Collecting blood and other samples for testing
• Placing catheters
• Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Obtain relevant health history and information from clients and maintain medical charts.
• Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
• Be willing to guide, mentor, and support fellow team members.

Veterinary Client Service Representative Job Duties

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Other administrative duties as needed.

Experience & Skills Requirements

• Veterinary technician licensure preferred, not required
• 1-2 years of clinical experience
• An Associate’s or Bachelor’s degree from an AVMA-accredited veterinary technology program preferred; or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parentalleave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About Prestonwood Pet Clinic

At Prestonwood Pet Clinic, we offer primary care and specialty services for cats and dogs in Dallas, Texas, and the Collin County area. We specialize in services: dental care, wellness, and preventive care. We offer a full range of services for every stage of your pet's life. From nose to tail, kitten to an older dog, we've got your pet covered. Our team is trained and ready to assist with vaccinations, dental care, and more. We can also assist with specialty care through referrals and collaborations through our sister practices.

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams' power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.

• Service – delivering exceptional service
• Empathy – leading with care
• Accountability – achieve meaningful outcomes
• Joy – be a source of light
• Exploration – learn to fuel growth
• Team – connect for success

Read more about us here.