Veterinary Team Lead: Clinical Leadership & Mentorship

Chewy, Inc.; Herriman (UT); On-site; USD 85,000 - 100,000; Full time

Job summary

Chewy Vet Care is seeking a Veterinary Team Lead to support paraprofessional staff, lead practice operations, and mentor team members. The role involves collaboration with the Practice Manager to develop skill growth plans and ensure high-quality patient care across treatment, surgery, and rooms.

The position requires an accredited veterinary technology program, preferred licensure, and 5+ years as a veterinary technician.

Qualifications

• Successful completion of an accredited veterinary technology program and current licensure is preferred.
• Experience mentoring and leading others.
• Demonstrated ability to complete the veterinary technician skills checklist for Veterinary Technician III.
• 5+ years of experience as a Veterinary Technician in practice is preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Ability to manage conflict resolution.
• Excellent verbal/written communication, observational, and analytical skills
• Thrives in a fast paced, self-starter environment.

Responsibilities

• Support paraprofessional staff in implementing policies and procedures using integrated technology.
• Partner with Practice Manager to build skill growth plans and track progress.
• Act as site leader in absence of the Practice Manager.
• Lead inventory cycle counts and fulfill inventory requests.
• Engage with clients to ensure excellent treatment and resolve conflicts.
• Cover staffing gaps in treatment, surgery and rooms as needed.
• Ensure equipment preventative maintenance cycles are completed on time.
• Guide the team to follow SOPs and SOC; review metrics to improve performance.
• De-escalate client concerns and coach team members as needed.
• Be a PIMS administrative super-user and assist others with the system.
• Participate in self-development courses and required compliance training.
• Perform related duties as directed by management.
• Position may require some travel.

Skills

Mentoring and leadership

Client communication

Conflict resolution

Verbal and written communication

Education

Accredited veterinary technology program

Current licensure preferred

Veterinary Technician III skills checklist

Tools

PIMS system

Job description

Chewy Vet Care is seeking a Veterinary Team Lead to support paraprofessional staff, lead practice operations, and mentor team members. The role involves collaboration with the Practice Manager to develop skill growth plans and ensure high-quality patient care across treatment, surgery, and rooms.

The position requires an accredited veterinary technology program, preferred licensure, and 5+ years as a veterinary technician.