Veterinary Team Lead

Chewy; Herriman (UT); On-site; USD 85,000 - 100,000; Full time

Job summary

Chewy Vet Care is seeking a Veterinary Team Lead to support paraprofessional staff, lead practice operations, and mentor team members. The role involves collaboration with the Practice Manager to develop skill growth plans and ensure high-quality patient care across treatment, surgery, and rooms.

The position requires an accredited veterinary technology program, preferred licensure, and 5+ years as a veterinary technician.

Qualifications

• Successful completion of an accredited veterinary technology program and current licensure is preferred.
• Experience mentoring and leading others.
• Demonstrated ability to complete the veterinary technician skills checklist for Veterinary Technician III.
• 5+ years of experience as a Veterinary Technician in practice is preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Ability to manage conflict resolution.
• Excellent verbal/written communication, observational, and analytical skills
• Thrives in a fast paced, self-starter environment.

Responsibilities

• Support paraprofessional staff in implementing policies and procedures using integrated technology.
• Partner with Practice Manager to build skill growth plans and track progress.
• Act as site leader in absence of the Practice Manager.
• Lead inventory cycle counts and fulfill inventory requests.
• Engage with clients to ensure excellent treatment and resolve conflicts.
• Cover staffing gaps in treatment, surgery and rooms as needed.
• Ensure equipment preventative maintenance cycles are completed on time.
• Guide the team to follow SOPs and SOC; review metrics to improve performance.
• De-escalate client concerns and coach team members as needed.
• Be a PIMS administrative super-user and assist others with the system.
• Participate in self-development courses and required compliance training.
• Perform related duties as directed by management.
• Position may require some travel.

Skills

Mentoring and leadership

Client communication

Conflict resolution

Verbal and written communication

Education

Accredited veterinary technology program

Current licensure preferred

Veterinary Technician III skills checklist

Tools

PIMS system

Job description

Job Description:

Our Opportunity:

At Chewy Vet Care, we’re changing the veterinary care experience from the ground up! It starts by creating a culture and work environment where veterinary teams can succeed every day. With the launch of our new vet clinics in early 2024, we are looking fora full-time Veterinary Team Lead to join our Chewy Vet Care Practice Team. As clinical team member, you’ll work in a practice designed from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer- and team member-centric work environment where, together, we deliver care that starts with a visit and lasts a lifetime!

Chewy Vet Care is a comprehensive pet healthcare practice that delivers connected care through a gold standard of veterinary medicine. Our mission is clear - to become the most trusted and convenient destination for pet parents, and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person. We’ll provide excellent benefits, scheduling options that fit your lifestyle, and growth opportunities to enhance your clinical and leadership aspirations. Join the team that understands that caring for the pets we love starts with greater care for our veterinary teams.

What You’ll Do:

• Responsible for supporting the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions and embodying the Chewy Vet Care culture to work collaboratively with your peers and deliver the pet parent WOW experience.
• Work with Practice Manager to provide continuous development for the practice team. Veterinary Team Lead will partner with Practice Manager to build Skill Growth plans for Para-staff and own the technical skill training execution and progress tracking.
• Operate as the site leader in absence of the Practice Manager.
• Lead team coordination of inventory cycle counts and fulfill inventory needs requests.
• Engage with clients to ensure they receive excellent treatment and immediately resolve any conflicts or complaints.
• Cover for staffing gaps in Practice as needed working in treatment, surgery and rooms.
• Ensure the equipment preventative maintenance cycles are completed on time.
• Guide the team in following the practice’s Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help guide the team in improving their performance.
• Resolve and de-escalate client concerns and work with Practice Manager to provide coaching to team members as needed.
• Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology.
• Participation in self-development courses and Chewy Vet Care required compliance training.
• Perform related duties and assignments as directed by management.
• Position may require some travel.

What you’ll need :

• Successful completion of an accredited veterinary technology program and current licensure is preferred.
• Experience mentoring and leading others.
• Demonstrated ability to complete the veterinary technician skills checklist for Veterinary Technician III
• 5+ years of experience as a Veterinary Technician in practice is preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Ability to manage conflict resolution.
• Excellent verbal / written communication, observational, and analytical skills
• Thrives in a fast paced, self-starter environment.

Physical job requirements:

• Standing or walking up to 80% per shift.
• Frequently lift up to 50 pounds.
• Frequently lift up to 70 pounds using an optional team lift.
• Rarely lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].