Veterinary Software Trainer

IDEXX Laboratories, Inc; Portland (ME); On-site; USD 56,000 - 72,000; Full time

Benefits offered by this job

Annual cash bonus

Health/Dental/Vision Day-One

5% matching 401k

Pet insurance

Employee stock program

Volunteer paid days off

Foundation donation matching

Job summary

IDEXX Laboratories, Inc. is seeking a Software Trainer for IDEXX Veterinary Software in Portland, ME. You will train practice staff, support customers post-implementation, and plan visits as an IDEXX ambassador.

This role requires 2+ years in the veterinary field, strong communication, and willingness to travel up to 80% nationally, including overnight stays. Enjoy competitive benefits, health coverage, and 401k matching.

Qualifications

• Minimum two years of experience in the veterinary industry with training/leadership preferred.
• Effective communication and collaboration with customers, leaders, and colleagues.
• Proactive mindset for planning and prioritizing in a dynamic environment.
• Proficiency with computers, tablets, printers, and smartphones; familiarity with computer networking is a plus.
• Willingness to travel up to 80% nationally and overnight 3–4 nights per week; reside within an hour of an international airport.
• Weekend hours and weekday overtime may be required.

Responsibilities

• Collaborate with IDEXX teams to formulate strategies that sustain customer accounts and deliver education-focused solutions.
• Implement and provide training to practice staff on IDEXX Practice Management Systems.
• Support customers post-implementation to optimize usage of IDEXX software.
• Plan and conduct customer visits, representing IDEXX as an ambassador and trusted advisor.
• Manage scheduling to fit customer needs while pursuing professional growth and development.
• Occasionally adjust schedules for emergencies and late-night visits.

Skills

Communication

Training

Leadership

Travel readiness

Proactive mindset

Technical aptitude

Job description

The Software Trainer is within the IDEXX Veterinary Software division, known for developing groundbreaking products in the veterinary field. Establishing relationships with individuals of diverse personalities is essential. This position is engaging and rewarding, and while it may occasionally present challenges, we offer a robust support system to facilitate your success.

Why this role matters:

Veterinarians and their teams depend on Software Trainers (ST) to guide them in utilizing these software solutions effectively and to resolve technical issues that arise.

In this role:

• You will collaborate closely with other IDEXX teams to formulate strategies that sustain our Customer Accounts, emphasizing education and tailored customer-centric solutions.
• You will implement and provide training to the practice staff on effectively utilizing the IDEXX Practice Management Systems.
• You will support customer needs post- implementation to enhance and optimize their use of the software solutions.
• You will leverage various programs to organize and plan your customer visits, allowing you to act as a genuine IDEXX Ambassador and be regarded by your customers as a reliable advisor.
• You will be responsible for managing your schedule in alignment with your customers' unique characteristics and needs, while also focusing on your professional growth and development.
• You will need to occasionally modify your schedule to meet customer demands, including visits to emergency practices during late-night hours.
• You will embrace the opportunity to learn new things, welcome feedback about your performance, take part in purposeful practice sessions to boost your training, and be at ease with the ambiguity that comes with a global company that prides itself on continuous improvement and innovation.
• YOu will collaborate with customers to guide and support the Change Management process that coincides with integrating a new system into their daily operations.

What you need to succeed:

• As part of your work, you will have the opportunity to visit remarkable towns and locations - including Canada (so Valid Drivers's License and Passport will be required).

• To excel in this role, you should possess a minimum of two (2) years of experience within the veterinary industry, with a background in training and/or leadership being strongly preferred.

• You must effectively communicate and collaborate with customers, leaders, and colleagues.

• You must demonstrate the ability to cultivate strong partnerships with customers and peers will enable you to effortlessly gain confidence and trust from others.

• You must have a proactive mindset is crucial for planning and prioritizing work in a dynamic environment and making quality and timely decisions.

• Effective listening skills are imperative to ascertain customer needs, allowing you to adapt your approach and demeanor to various situations.

• Proficiency in learning and using technology, including computers, tablets, printers, and smartphones, is required. Familiarity with computer networking is an added advantage.

• Must live within an hour of an International Airport.
• Ability to travel overnight is required (3-4 nights per week on average). Requires up to 80% National travel, both Air and Car travel.
• Weekend hours and weekday overtime may be required.

What you can expect from us:

• Base hourly pay is $27/HR
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
• A dynamic and exciting career that utilizes your leadership experience, technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

#LI-KP1