Regional Field Support Manager Veterinary Diagnostics

IDEXX; Birmingham (AL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Day-one benefits

401k match

Annual bonus

Stock program

Volunteer days

Job summary

IDEXX is seeking a Regional Field Support Manager to lead and coach Field Support Representatives, driving performance and exceptional customer experience across a defined region. You will collaborate with field partners, implement strategies to hit quarterly commercial goals, and coordinate resources for effective territory management.

You will advocate for customers, embody IDEXX values, and contribute to policies and process improvements while traveling up to 50% to support teams and

Qualifications

• 5+ years of leadership experience, preferably leading remote field service teams.
• Ability to travel 50% of the time.
• Strong collaboration with diverse stakeholders across projects.
• Excellent customer service skills and relationship-building abilities.

Responsibilities

• Lead and coach Field Support Representatives to drive performance and customer experience.
• Collaborate with field partners to identify opportunities and region-wide goals.
• Implement strategies to achieve quarterly commercial targets.
• Coordinate resources and support territory management to drive loyalty and growth.
• Advocate for customers and facilitate strong internal/external relationships.

Skills

Leadership

Remote leadership

Stakeholder collaboration

Customer service

Communication

Time management

Job description

The Regional Field Support Manager leads and supports Field Support Representatives (FSR) to provide excellent customer experience.

Why This Role Matters

We build some of the most innovative products in the veterinary diagnostic and software industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these analyzers, products, services, and software through education.

Learn more about Field Support:https://careers.idexx.com/us/en/field-support-representatives

In This Role

• You will develop the team and provide ongoing coaching to drive performance.
• You will collaborate with field partners to identify opportunities and manage a region towards a common goal.
• You will implement strategies to achieve quarterly commercial goals.
• You will coordinate resources and help employees with territory management to support customer loyalty and growth.
• You will be an advocate for internal and external customers and acts as a mediator to establish strong relationships.
• You will adhere to and model the IDEXX Purpose & Guiding Principles.
• You will contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs.
• You will facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.

What You Need To Succeed

• Have the ability to travel 50%
• 5 or more years of leadership experience, preferably leading remote field service teams
• Ability to collaborate with a range of stakeholders. This is essential due to working on a variety of projects - it's essential your strengths lie with influencing, planning and coordinating.
• You have fantastic customer service skills including discovering and exploring customers’ needs, experience working with customers and maintaining good customer relationships.
• You have strong management skills and have the ability to give developmental feedback in a coaching environment.
• Organization, time management & the ability to prioritize are fundamental foundations to the success of this position moving forward.
• You're a natural communicator with an inspirational style of working. You enjoy working with people and have the ability to build instant rapport.

What You Can Expect From Us

• Base annual salary target: $85000- $100000 (yes, we do have flexibility if needed)
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
• A dynamic and exciting career that utilizes your leadership experience, technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, You'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you'll find it here. Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.