Regional Field Support Manager Veterinary Diagnostics

IDEXX; Baton Rouge (LA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Base salary target

Annual cash bonus

Health/Dental/Vision Day-One

5% matching 401k

Employee stock program

Volunteer paid days off

Foundation donation matching

Job summary

IDEXX is seeking a Regional Field Support Manager to lead and coach Field Support Representatives in the Baton Rouge region. You will guide performance, partner with field teams, and drive regional growth while ensuring exceptional customer experiences with veterinary analyzers, software, and services.

You will travel up to 50% and collaborate across stakeholders to meet quarterly goals, develop operating policies, and strengthen relationships with customers and internal teams.

Qualifications

• 5+ years of leadership experience, including remote teams.
• Ability to travel up to 50%.
• Strong customer service and relationship-building skills.
• Proven ability to influence and coordinate across multiple stakeholders.
• Excellent communication and coaching capabilities.
• Organized, proactive, and able to prioritize.

Responsibilities

• Develop the team and provide ongoing coaching to drive performance.
• Collaborate with field partners to identify opportunities and manage a region toward a common goal.
• Implement strategies to achieve quarterly commercial goals.
• Coordinate resources and assist with territory management to support loyalty and growth.
• Advocate for customers and act as a mediator to establish strong relationships.
• Model IDEXX Purpose & Guiding Principles.
• Contribute to operating policies and procedures improvements.
• Facilitate relationships between field partners and field support representatives.

Skills

Leadership experience

Remote team leadership

Customer service

Stakeholder collaboration

Coaching & mentoring

Communication

Organizational skills

Job description

The Regional Field Support Manager leads and supports Field Support Representatives (FSR) to provide excellent customer experience.

Why This Role Matters

We build some of the most innovative products in the veterinary diagnostic and software industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these analyzers, products, services, and software through education.

Learn more about Field Support:https://careers.idexx.com/us/en/field-support-representatives

In This Role

• You will develop the team and provide ongoing coaching to drive performance.
• You will collaborate with field partners to identify opportunities and manage a region towards a common goal.
• You will implement strategies to achieve quarterly commercial goals.
• You will coordinate resources and help employees with territory management to support customer loyalty and growth.
• You will be an advocate for internal and external customers and acts as a mediator to establish strong relationships.
• You will adhere to and model the IDEXX Purpose & Guiding Principles.
• You will contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs.
• You will facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.

What You Need To Succeed

• Have the ability to travel 50%
• 5 or more years of leadership experience, preferably leading remote field service teams
• Ability to collaborate with a range of stakeholders. This is essential due to working on a variety of projects - it's essential your strengths lie with influencing, planning and coordinating.
• You have fantastic customer service skills including discovering and exploring customers’ needs, experience working with customers and maintaining good customer relationships.
• You have strong management skills and have the ability to give developmental feedback in a coaching environment.
• Organization, time management & the ability to prioritize are fundamental foundations to the success of this position moving forward.
• You're a natural communicator with an inspirational style of working. You enjoy working with people and have the ability to build instant rapport.

What You Can Expect From Us

• Base annual salary target: $85000- $100000 (yes, we do have flexibility if needed)
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
• A dynamic and exciting career that utilizes your leadership experience, technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, You'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you'll find it here. Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.