Veterinary Receptionist / Veterinary Receptionist

Tender-Care-Animal-Hospital; Peoria (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

EAP

401(k) with company match

Paid time off

Job summary

Tender Care Animal Hospital in Peoria, IL is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the friendly face of our hospital. You will manage appointments, greet clients, handle multi-line phones, process payments, and provide essential information about our services in a compassionate, efficient manner.

Ideal candidates are friendly, highly organized, and able to thrive in a busy, team-focused environment.

Qualifications

• 1–3+ years in customer service or front desk.
• Front-desk experience in veterinary/healthcare preferred.
• Able to manage a multi-line phone system and assist in-person clients.
• Experience with EzyVet or veterinary practice software preferred.

Responsibilities

• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person client interactions.
• Process transactions and payments accurately.
• Provide clients with information about services and care options.

Skills

Customer service

Front-desk experience

Phone system management

EzyVet

Communication skills

Team player

Tools

EzyVet

Job description

Veterinary Receptionist / Veterinary Receptionist

Peoria, IL

Tender Care Animal Hospital in Peoria, Illinois, is seeking an outgoing Veterinary Receptionist /Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation

• Compensation: $16–$18 per hour
• Full-time position with a 4/10 schedule and availability needed Monday–Saturday.

Full-time Benefits Package*

• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off in accordance with site policy and applicable law

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum Qualifications and Skill Set:

• 1–3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience working with veterinary practice management software, especially EzyVet, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional, and solution-oriented during busy periods

Why Choose Tender Care Animal Hospital?

Tender Care Animal Hospital, located in Peoria, Illinois, is a trusted and compassionate hospital dedicated to providing high-quality care for pets. The hospital offers a wide range of services, including preventive care, wellness exams, vaccinations, dental care, and surgery. Our team of experienced professionals prioritizes the health and wellbeing of animals while maintaining a comforting and stress‑free environment for pets and their owners. With a focus on education, teamwork, and compassionate service, Tender Care Animal Hospital is committed to making a positive impact in the Peoria community.

#LI-CM2

This is a good‑faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16 - $18 USD

Tender Care AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.