Veterinary Receptionist - River Oaks, TX

Vetcor; River Oaks (TX); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) matching

529 Savings Plan

Referral bonuses

Sick Time / PTO

Employee pet discounts

Wellness benefits

Quarterly bonuses

CE allowance

Uniform allowance

Consistent schedule

Employee Assistance Program

Employee discount program

Job summary

Vetcor is seeking a part-time Client Service Representative (veterinary receptionist) to greet clients and manage the front desk in our Texas clinic. You will support scheduling, patient check-in/out, and client communications with a focus on compassionate service and accurate records.

Responsibilities include answering calls, processing invoices, coordinating appointments, and maintaining a welcoming reception area.

Qualifications

• Excellent customer-service and communication skills.
• Organizational and multitasking abilities.
• Commitment to accurate scheduling, records, invoices, and client information.
• Calm and professional under busy or challenging situations.
• Compassionate approach to clients and their pets.

Responsibilities

• Greet clients and their pets warmly and professionally.
• Answer incoming calls, emails, and client questions.
• Schedule, reschedule, confirm, and coordinate appointments.
• Check clients and patients in and out efficiently.
• Maintain a friendly, professional front-desk environment.
• Address client concerns and escalate medical or management issues when appropriate.
• Communicate clinic policies, estimates, payment requirements, and appointment instructions clearly.
• Verify client and patient information at every visit.
• Maintain accurate client and patient records.
• Review appointment schedules and prepare for upcoming visits.
• Coordinate drop-offs, pick-ups, surgeries, procedures, and technician appointments.
• Monitor appointment flow and communicate delays to clients.
• Assist with obtaining medical records from other veterinary hospitals.
• Prepare and process invoices and payments.
• Review estimates with clients and obtain required approvals.
• Process refunds, deposits, and other financial transactions according to hospital policy.
• Maintain accurate cash-drawer and payment records.
• Assist with daily opening and closing procedures.
• Enter and update patient information accurately.
• Assist with prescription refill requests according to hospital protocol.
• Route medication and medical questions to the appropriate veterinary team member.
• Prepare records, forms, and client documents as needed.
• Maintain confidentiality of client and patient information.
• Keep the reception area clean, organized, stocked, and professional.
• Coordinate communication between the front desk and treatment areas.
• Support doctors and technicians with client communication as needed.
• Follow hospital safety, sanitation, and emergency procedures.

Skills

Excellent customer-service

Clear communication

Professional demeanor

Organizational skills

Multitasking

Attention to detail

Follow-through

Job description

Veterinary Clinic is Hiring a Client Service Representative!

Who We Are

Position Details

Role: Client Service Representative (Veterinary Receptionist)

Status: Part-time

Salary: Competitive and based on experience

Schedule: Monday, Tuesday, Thursday, and Friday afternoons with alternating extended Fridays and Saturdays

Schedule Details

• Monday: 12:00 PM–6:00 PM
• Tuesday: 12:00 PM–6:00 PM
• Wednesday: Off
• Thursday: 12:00 PM–6:00 PM
• Friday, regular week: 12:00 PM–6:00 PM
• Every other Friday: 7:45 AM–6:00 PM
• Alternating Saturdays: 8:00 AM–12:00 PM
• Sunday: Off

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, a 529 Savings Plan, and referral bonuses

Wellness & Peace of Mind: Sick Time / Paid Time Off, employee pet discounts, and access to additional wellness benefits based on eligibility

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You’ll Appreciate: A consistent schedule, an Employee Assistance Program, and an employee discount program

Looking for a veterinary client service role where your communication, organization, and compassion can make a difference every day?

Our Client Service Representatives are an essential part of the veterinary care team. As one of the first and last people our clients interact with, you'll help create a welcoming, professional experience while supporting efficient hospital operations and exceptional patient care.

Why You’ll Love It Here

• Consistent weekday schedule with Wednesdays and Sundays off
• Collaborative environment where front-desk and medical teams work together
• Meaningful relationships with clients and their pets
• Opportunities to strengthen your veterinary knowledge and customer-service skills
• Professional development and continuing education support
• A role where your organization and communication directly support excellent patient care

What You’ll Do

• Greet clients and their pets warmly and professionally
• Answer incoming phone calls, emails, and client questions
• Schedule, reschedule, confirm, and coordinate appointments
• Check clients and patients in and out efficiently
• Maintain a friendly, professional, and welcoming front-desk environment
• Address client concerns and escalating medical or management issues when appropriate
• Communicate clinic policies, estimates, payment requirements, and appointment instructions clearly
• Verify client and patient information at every visit
• Maintain accurate client and patient records
• Review appointment schedules and prepare for upcoming visits
• Coordinate drop-offs, pick-ups, surgeries, procedures, and technician appointments
• Monitor appointment flow and communicate delays to clients
• Assist with obtaining medical records from other veterinary hospitals
• Prepare and process invoices and payments
• Review estimates with clients and obtain required approvals
• Process refunds, deposits, and other financial transactions according to hospital policy
• Maintain accurate cash-drawer and payment records
• Assist with daily opening and closing procedures
• Enter and update patient information accurately
• Assist with prescription refill requests according to hospital protocol
• Route medication and medical questions to the appropriate veterinary team member
• Prepare records, forms, and client documents as needed
• Maintain confidentiality of client and patient information
• Keep the reception area clean, organized, stocked, and professional
• Coordinate communication between the front desk and treatment areas
• Support doctors and technicians with client communication as needed
• Follow hospital safety, sanitation, and emergency procedures

What You’ll Bring

• Excellent customer-service and communication skills
• Professional, respectful, and positive approach to clients and coworkers
• Strong organizational and multitasking abilities
• Commitment to accurate scheduling, records, invoices, payments, and client information
• Ability to remain calm and professional during busy or challenging situations
• Compassionate approach to clients and their pets
• Strong attention to detail and dependable follow-through