Veterinary Receptionist - Pace, FL

Pace Veterinary Clinic; Pace (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Employee pet discounts

Job summary

Pace Veterinary Clinic in Pace, Florida, is hiring a Veterinary Receptionist to join a two-doctor AAHA-accredited practice. The role offers a 4-day workweek with no nights, weekends, or holidays, plus a comprehensive benefits package and opportunities for growth.

You’ll build client relationships, manage front-desk duties, coordinate scheduling, and support a fast-paced hospital environment while providing excellent customer service.

Qualifications

• Confidence handling high call volume and juggling priorities.
• Compassionate communication, especially in sensitive or emotional situations.
• Comfort collecting payments, processing invoices, and discussing estimates.
• Strong problem-solving skills and the ability to handle difficult conversations with empathy.
• Attention to detail when updating records and documenting client outreach.
• Strong organizational habits, like follow-up lists, call logs, and task tracking.
• The ability to multitask and stay calm in a fast-paced environment.
• A positive attitude, reliability, and a team-first approach.
• Ability to stand for extended periods and lift [Weight] lbs with assistance.

Responsibilities

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls, and respond promptly to voicemails
• Schedule appointments and manage a multi-doctor calendar
• Check patients in and out and keep client and patient information accurate
• Collect payments, process invoices, and review estimates with clients
• Communicate hospital policies, pricing, and services clearly, and handle client concerns with empathy
• Manage medical record requests, reminders, and follow-up calls, texts, and emails
• Help clients schedule recommended services and rechecks, reactivate overdue patients, and fill scheduling gaps
• Educate clients on preventive care timelines and next steps
• Coordinate with technicians and doctors to support smooth patient flow
• Feed, walk, and care for hospitalized and boarding patients, and monitor them for changes
• Clean kennels and laundry and help keep the lobby, front desk, and treatment areas clean

Skills

Customer service

Phone etiquette

Scheduling

Billing & payments

Communication & empathy

Multitasking

Team collaboration

Organization & records

Customer relations

Job description

Who we are

Pace Veterinary Clinic is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist

Status: Full-Time

Salary: Negotiable based on experience

Schedule: 4-day workweeks with no nights, weekends, or holidays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Want to be more than the first face clients see, with a 4-day week and no nights, weekends, or holidays?

At Pace Veterinary Clinic, we’re proud of the medicine we practice, and just as proud of the team that makes it happen. We’re an AAHA-accredited, two-doctor small animal clinic in Pace, Florida, with a varied caseload that includes dentistry, surgery, and urgent care.

We’re looking for a Veterinary Receptionist who enjoys building relationships with clients, creating a welcoming experience, and staying organized in a fast-paced environment. You’ll be an essential part of a team that genuinely cares about its patients and one another.

Why You’ll Love It Here

• 4-day work weeks. No nights, weekends, or holidays, plus flexible scheduling and lunch breaks on the reg.
• No egos, no drama. A supportive, “better together” team where wins are shared and challenges are never faced alone.
• Leaders who listen. As a Veterinary Receptionist here, your ideas are valued and your contributions are appreciated.
• High standards of care. Be part of an AAHA-accredited team that’s proud of the medicine we practice.
• Be yourself. A workplace where being yourself is encouraged, and if you’re not having fun, you’re doing it wrong.
• We celebrate you. Every Veterinary Receptionist here gets celebrated for birthdays, milestones, and the little wins that matter.

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls, and respond promptly to voicemails
• Schedule appointments and manage a multi-doctor calendar
• Check patients in and out and keep client and patient information accurate
• Collect payments, process invoices, and review estimates with clients
• Communicate hospital policies, pricing, and services clearly, and handle client concerns with empathy
• Manage medical record requests, reminders, and follow-up calls, texts, and emails
• Help clients schedule recommended services and rechecks, reactivate overdue patients, and fill scheduling gaps
• Educate clients on preventive care timelines and next steps
• Coordinate with technicians and doctors to support smooth patient flow
• Feed, walk, and care for hospitalized and boarding patients, and monitor them for changes
• Clean kennels and laundry and help keep the lobby, front desk, and treatment areas clean

What You’ll Bring

• Confidence handling high call volume and juggling competing priorities
• Compassionate communication, especially in sensitive or emotional situations
• Comfort collecting payments, processing invoices, and discussing estimates
• Strong problem-solving skills and the ability to handle difficult conversations with empathy
• Attention to detail when updating records and documenting client outreach
• Strong organizational habits, like follow-up lists, call logs, and task tracking
• The ability to multitask and stay calm in a fast-paced environment
• A positive attitude, reliability, and a team-first approach
• Ability to stand for extended periods and lift [Weight] lbs with assistance

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Ready to join a team that truly values you? If you’re a Veterinary Receptionist who loves building relationships and keeping the day running smoothly, Pace Veterinary Clinic can’t wait to meet you.

Diversity, equity, and inclusion are core values of Pace Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.