Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Woodbury (MN); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with match

Paid time off

Job summary

Carver Lake Veterinary Center in Woodbury, MN is seeking a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and support daily patient flow.

The position is full-time with a 4/10 schedule and Monday-Saturday availability. Benefits include health/dental/vision, life and disability, EAP, 401k with company match, and paid time off. Prior veterinary front-desk experience and ImproMed proficiency are valued.

Qualifications

• 1+ years in customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk preferred.
• Ability to manage a multi-line phone system.
• Experience with veterinary practice management software, especially ImproMed, preferred.
• Strong verbal and written communication skills.
• Compassionate, professional service in routine and emotional situations.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars.
• Ability to process payments and maintain financial records.
• Positive attitude and teamwork.
• Calm, professional, solution-oriented during busy periods.

Responsibilities

• Greet clients and provide exceptional service at the front desk.
• Manage appointments and daily patient flow.
• Handle multi-line phone system and in-person interactions.
• Process transactions and maintain financial records.
• Support clients with information about services offered.
• Collaborate with the team to ensure smooth hospital operations.

Skills

Customer service

Front desk experience

Communications skills

Team collaboration

Phone system management

Tools

ImproMed software

Job description

Veterinary Receptionist / Client Service Representative

Woodbury, MN

Carver Lake Veterinary Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $20- $24 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially ImproMed, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Carver Lake Veterinary Center?

Carver Lake Veterinary Center has been a local favorite since our founding 1996. Our growing, four-doctor team is supported by long-term CVTs and a cross-trained support staff. Our doctors have a range of experience and hold special interests in advanced diagnostics, internal medicine, and behavior. At Carver Lake Veterinary Center, you can expect state-of-the-art medical care, fantastic team collaboration, and excellent tools and equipment. We have upheld the high standards of our AAHA-Accreditation since 2002, understand the unique needs of our feline patients, and have a great community reputation (we were even voted Neighborhood Favorite multiple times!) We primarily see small animals, however, we’re also well-equipped to treat small mammals and exotic pets.

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Pay Range

$20 - $24 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.