Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Wilmington (DE); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Life insurance

EAP

Job summary

Western Veterinary Partners is seeking a Veterinary Receptionist / Client Service Representative in Wilmington, DE. This full-time front-desk role focuses on welcoming clients, managing appointments, and guiding clients through services with empathy.

In a fast-paced urgent care setting, you will handle multi-line phones, process transactions, and support daily patient flow. Experience with Pulse software and strong communication is preferred.

Qualifications

• 1+ years of customer service or front-desk experience
• Veterinary or healthcare front-desk experience preferred
• Ability to manage a multi-line phone system
• Experience with veterinary practice management software, especially Pulse
• Strong verbal and written communication
• Compassionate, professional service in stressful situations
• Excellent organization and time management
• Experience scheduling appointments and coordinating calendars
• Ability to process payments and maintain financial records
• Positive attitude and team collaboration
• Remain calm and solution-oriented during busy periods

Responsibilities

• Greet clients and manage front-desk interactions
• Handle multi-line phones and schedule appointments
• Assist clients with information about services
• Process transactions and payments accurately
• Support daily patient flow and clinic operations
• Maintain professionalism in stressful situations

Skills

Customer service

Front-desk experience

Phone handling

Communication skills

Organization

Calendar scheduling

Payment processing

Team collaboration

Calm under pressure

Tools

Pulse software

Practice management software

Job description

Veterinary Receptionist / Client Service Representative

Wilmington, Delaware, United States

First State Urgent Vet – Wilmington is seeking an outgoing Client Service Representative to serve as the welcoming face of our urgent care hospital.

In this fast-paced urgent care setting, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — often during stressful, time-sensitive situations that require calm, clear communication and genuine empathy. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused environment where urgency and compassion go hand in hand.

Schedule and compensation:

• Compensation: $18 - $21 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Monday–Sunday with rotating weekend shifts. Clinic hours are 10:00 AM–7:00 PM, 7 days a week. Please note: 7:00 PM is our last check-in time, not our closing time — some evenings may run later, and flexibility is a must. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience strongly preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Pulse,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose First State Urgent Vet?

First State Urgent Vet is an urgent care veterinary practice in Wilmington and Newark dedicated to providing accessible, high-quality veterinary care when pets — and their people — need it most. Operating 7 days a week with a skilled, collaborative team, we sit in the sweet spot between general practice and emergency medicine, offering a clinical environment that keeps experienced technicians genuinely engaged and challenged every single day.

Our technicians and assistants are trusted, valued, and empowered to practice at the top of their skillset. Leadership here is hands-on, collaborative, and genuinely invested in the team's development and well-being. With no traditional on-call requirements, a consistent rotating schedule, and a culture that balances high standards with a sense of humor about the realities of urgent care — First State is a great place to lead, grow, and do work that matters.

Located in Wilmington and Newark — within easy reach of Philadelphia, Baltimore, and the Jersey Shore — the area offers affordable living, a growing arts and food scene, and an excellent quality of life for both established locals and those looking to plant new roots.

Pay Range

$18 - $21 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.