Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; West Lafayette (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k

Paid time off

Job summary

Creekside Animal Hospital in West Lafayette, IN seeks an outgoing Client Service Representative to be the welcoming face of the hospital and set the tone for a remarkable client experience.

You will manage appointments, handle multi-line phones, process transactions, and support clients with information about our services in a fast-paced, team-driven environment. Compensation is $15.00–$22.00 per hour for a full-time rotating schedule.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency in multi-line phone systems and in-person client interactions.
• Experience with veterinary practice management software, especially Impromed, preferred.
• Strong verbal and written communication skills; compassionate, professional service.

Responsibilities

• Create exceptional client experiences and set a positive tone at the front door.
• Manage appointments and daily patient flow; handle calls and in-person visits.
• Process transactions and maintain accurate financial records.
• Support clients with information about available services in a caring manner.

Skills

Customer service

Front desk

Phone system

Communication

Calendar management

Team collaboration

Tools

Impromed

Job description

Veterinary Receptionist / Client Service Representative

West Lafayette, IN

Creekside Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital — and we mean that literally.

We're building the "Disneyland" of veterinary medicine in West Lafayette, and just like the most magical place on earth, it all starts at the front door. Our CSRs are the opening act, the warm welcome, and the lasting impression that makes clients drive past every other clinic in town to come back to us. You are not just answering phones. You are setting the tone for an experience our clients will talk about, come back for, and tell their friends about.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where going above and beyond isn't extra — it's the standard.

Schedule and compensation

• Compensation: $15.00 – $22.00 per hour, for each hour worked
• Schedule: This is a full-time position with a rotating schedule consisting of 3 full days, one half day, and every other Saturday. No on-call requirements.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Impromed,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Creekside Animal Hospital?

Creekside Animal Hospital in West Lafayette, IN is on a mission to be the most exceptional veterinary experience in the region — and we mean that literally. This 7-doctor small animal practice provides gold-standard care using cutting-edge technology — including CT, ultrasound, and AI-assisted diagnostics — all within a spacious, modern facility designed with both patients and people in mind.

Our team thrives on collaboration, open communication, and a genuine sense of belonging. Leadership is invested in your growth from day one, and our culture is built around the belief that when your team feels valued, your clients feel it too. The "Disneyland" of vet med doesn't build itself — it takes people who care deeply, show up with intention, and believe that the details matter. If that sounds like you, we'd love to meet you.

Pay Range

$15 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.