Veterinary Receptionist / Client Service Representative

The Veterinary Hospital; Eugene (OR); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

The Veterinary Hospital in Eugene, Oregon is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will manage appointments, daily patient flow, multi-line phones, in-person interactions, and transactions, while delivering compassionate service to clients.

The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused environment.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency in managing a multi-phone line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow to keep services running smoothly.
• Handle multi-line phones and in-person interactions with clients.
• Process transactions accurately and maintain financial records.
• Provide essential information about services and support clients with their needs.

Skills

Customer service

Phone skills

Payment processing

Scheduling

Organization

Teamwork

Communication

Job description

Veterinary Receptionist / Client Service Representative

The Veterinary Hospital, located in Eugene Oregon is seeking an outgoingClient Service Representativeto serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - $21 per hour, for each hour worked
• This is a full-time position with a 4/10 schedule and availability needed Wednesday through Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with UnitedHealthcare
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

About us:

The Veterinary Hospital in Eugene, Oregon, is committed to providing compassionate and high-quality veterinary care for pets. Their experienced team offers a range of services, including wellness exams, vaccinations, dental care, surgery, and emergency services, tailored to meet the individual needs of each furry friend. With a dedication to promoting the health and well-being of pets, The Veterinary Hospital strives to build trusting relationships with pet owners while delivering exceptional care in a welcoming and comfortable environment.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17 - $21 USD

The Veterinary Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.