Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Champlin (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Disability

EAP

401K match

Paid time off

Job summary

Elm Creek Animal Hospital in Champlin, MN, is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Qualifications

• Minimum 3+ years in a customer service, reception, or client-facing role.
• Experience in veterinary front desk preferred.
• Proficient with multi-line phone systems and in-person client interactions.
• Familiar with veterinary software; ImproMed preferred.
• Strong verbal and written communication, compassionate service.
• Excellent organization and time management; scheduling experience.
• Ability to process payments and maintain financial records.
• Positive, team-oriented attitude; able to stay calm during busy periods.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person client interactions.
• Process transactions and maintain accurate financial records.
• Provide essential information about services and treatments.
• Support clients with compassionate, professional service.

Job description

Veterinary Receptionist / Client Service Representative

Champlin, MN

Elm Creek Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 21 - $23 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially ImproMed, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Elm Creek Animal Hospital?

Elm Creek Animal Hospital in Champlin, Minnesota, is dedicated to providing exceptional veterinary care with a focus on compassion, integrity, and community involvement. Our experienced team of 6 DVMs and 8+ LVTs, is committed to fostering lifelong relationships with our clients and their beloved pets. With state-of-the-art facilities and a warm, welcoming atmosphere, we strive to exceed expectations in every aspect of pet healthcare.

Pay Range

$21 - $23 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.