Veterinary Receptionist / Client Service Representative

Pet Menders Animal Hospital; Boulder (CO); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k

PTO

Job summary

Pet Menders Animal Hospital in Boulder, CO is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our busy hospital. You will manage appointments, field multi-line calls, and assist clients with information about our services.

We offer a full benefits package for eligible staff including medical, dental, vision, life insurance, 401(k) with match, PTO, and an EAP.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Prior veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency with multi-line phone systems and vet practice software.

Responsibilities

• Serve as the welcoming face of the hospital and support client needs.
• Manage appointments and daily patient flow.
• Process transactions and maintain accurate financial records.

Skills

Customer service

Reception

Front desk experience

Multi-line phone system

Verbal and written communication

Time management

Appointment scheduling

Tools

Covertrus Pulse

Job description

Veterinary Receptionist / Client Service Representative

Pet Menders Animal Hospital in Boulder, CO is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 17 - $22 per hour, for each hour worked
• This is a full-time or part-time position, with a flexible schedule and availability needed Tuesday - Friday from 7:45am - 5:30pm and Saturdays 9:45am - 5:30pm.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Covertrus Pulse,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records

Why choose Pet Menders Animal Hospital?

At Pet Menders Animal Hospital, we’re dedicated to providing compassionate, personalized veterinary care for pets and the people who love them. Our team of three veterinarians believes every pet deserves to be treated like family, with thoughtful care tailored to their unique needs at every stage of life. We offer advanced veterinary services supported by state-of-the-art equipment and modern technology, allowing us to provide comprehensive, high-quality care for our patients. Proudly serving pets and their families in Boulder, CO, and Frederick, CO, we strive to create a comfortable, welcoming experience for every patient who walks through our doors.

Posting Date: 10/14/26

The application deadline is at least 5 days after the posting date.

Pay Range

$17 - $22 USD

Pet Menders Animal Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.