Veterinary Receptionist: Client Care & Growth Path

Western Veterinary Partners; Columbus (OH); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health Insurance (Medical)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Pet discount

Job summary

Worthington Woods Animal Care Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. This fast-paced role focuses on creating exceptional client experiences, building trust through compassionate service, and supporting clients with information about our services.

The role requires at least 3+ years in customer-facing positions, plus veterinary receptionist or healthcare front-desk experience.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience required.
• Proficiency in managing multi-line phone systems and assisting in-person clients.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.
• Strong organizational and communication skills, with a compassionate approach.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and maintain financial records.
• Provide clients with information about services and offerings.

Skills

Customer service

Phone handling

Communication

Calendar scheduling

Payment processing

Tools

EzyVet

Practice management software

Job description

Worthington Woods Animal Care Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. This fast-paced role focuses on creating exceptional client experiences, building trust through compassionate service, and supporting clients with information about our services.

The role requires at least 3+ years in customer-facing positions, plus veterinary receptionist or healthcare front-desk experience.