Veterinary Receptionist (Care Coordinator) - Western Veterinary Hospital

PetVet Care Centers; San Angelo (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

CE stipends and career development

Grant Circle — relief fund for team

Local hospital culture backed by NC

Job summary

PetVet Care Centers’ Western Veterinary Hospital in San Angelo, TX seeks a Veterinary Receptionist (Care Coordinator) to join our team, delivering exceptional client service and supporting high-quality pet care. This role aligns with positions like Veterinary Receptionist, Customer Service Representative, or Client Care Specialist within a dual-species practice.

As a Care Coordinator, you will handle front-d desk duties, scheduling, and data entry in our practice management system.

Qualifications

• Applicants must be 18 years old or older
• High school diploma or GED required
• Strong computer and phone skills
• Proficiency in Microsoft Excel required
• Veterinary knowledge is a plus
• AviMark experience is a plus
• Strong work ethic and dependability are a must
• Previous veterinary or Care Coordinator experience preferred

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being
• Assists with medication pickups, inquiries, and provides information about services and products
• Inputs and manages data in practice management software, including billing and accounts
• Assists with retail sales, weighing pets, processing faxes, and maintaining records
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Skills

Computer skills

Phone skills

Microsoft Excel

Veterinary knowledge

AviMark experience

Dependability

Customer service

Team collaboration

Education

High school diploma or GED

Tools

AviMark

Microsoft Excel

Job description

PetVet Care Centers' Western Veterinary Hospital

is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Western Veterinary Hospital in San Angelo, TX is a distinctive dual-species practice offering comprehensive small animal and equine care under one roof, 6 days a week. The equine services include dental care, a certified equine surgeon, and emergency equine services during regular business hours — a rare and valuable capability for the West Texas community. Clients consistently describe the staff as warm, caring, and truly attentive to every pet, from the smallest chihuahua to the largest horse, making this a deeply community-connected practice beloved by the families it serves.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Strong computer and phone skills
• Proficiency in Microsoft Excel required
• Veterinary medical knowledge is a plus
• AviMark experience is a plus
• Strong work ethic and dependability are a must
• Previous veterinary or Care Coordinator experience preferred

Schedule

• Closing shift: 9:00 AM – 6:00 PM
• Two Saturdays per month: 7:30 AM – 1:00 PM

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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