Veterinary Receptionist (Care Coordinator) - Sun Valley Animal Center

Sun Valley Animal Center; Idaho; On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

Job summary

Sun Valley Animal Center in Idaho is seeking a Care Coordinator to join our team as a Veterinary Receptionist. The role focuses on front-desk client service, appointment scheduling, and support for the hospital's operations while delivering compassionate care to pets and families.

You will handle lobby flow, phones, basic medical emergencies, billing entries, and product inquiries. We value empathy, strong communication, and the ability to multitask in a fast-paced veterinary setting, with

Qualifications

• Strong customer service and communication skills.
• Ability to multitask, manage phone calls, schedule appointments.
• Professional, compassionate, and empathetic approach when interacting with clients and their pets.
• Strong organizational skills and attention to detail.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Multitasking

Communication

Empathy

Organization

Computer skills

Education

High school diploma or GED

Job description

PetVet Care Centers' Sun Valley Animal Center is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Sun Valley and Sawtooth Animal Centers are a collaborative group of veterinary hospitals located near the beautiful ski resort mountain town of Sun Valley, Idaho. Sun Valley Animal Center is one of the premier orthopedic veterinary hospitals in the Northwest. Our hospitals offer a supportive environment where every team member plays a vital role in delivering excellent patient care and client service. Our valley gives you access to a multitude of 4 season outdoor activities including skiing, boating, mountain biking, and hiking.

Why Join Us:

Receive mileage reimbursement for travel to and from your home address.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Willingness to Train the Right Candidate~!
• Strong customer service and communication skills.
• Ability to multitask, manage phone calls, schedule appointments, and assist clients in a fast-paced environment.
• Professional, compassionate, and empathetic approach when interacting with clients and their pets.
• Strong organizational skills and attention to detail.
• Basic computer skills and ability to learn practice management software.

Preferred Skills (Nice to Have)

• Previous veterinary receptionist, veterinary assistant, or other veterinary hospital experience.
• Previous experience in customer service, front desk, reception, or administrative support.
• Familiarity with veterinary practice management software, appointment scheduling, and electronic medical records.
• Experience handling client concerns, processing payments, and managing a high volume of phone calls.
• Experience working with animals and an understanding of basic veterinary terminology.

Schedule

Part Time, To be determined (10 hours shifts, some weekends)

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$19 — $21 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in PetVet Care Centers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

* denotes required field

Why Consider Our Ketchum Hospital?

At Sun Valley Animal Center, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with Sun Valley Animal Center, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.