Veterinary Receptionist (Care Coordinator) - Shoreland Animal Hospital

Shoreland Animal Hospital; Toledo (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) plan

Team member pet discounts

Wellbeing support (Calm app & EAP)

CE stipends

Job summary

Shoreland Animal Hospital in Toledo, OH is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role combines administrative and client-service duties to support high-quality veterinary care.

You will greet clients, schedule appointments, manage lobby flow, and assist with basic medical emergencies. Our hospital emphasizes compassion, teamwork, and a stable 4-day workweek with weekday hours.

Qualifications

• 18 years or older
• High school diploma or GED
• Knowledge of clerical procedures and ability to organize files
• Excellent customer service and communication skills
• Previous veterinary desk experience, 1 year minimum

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being
• Assists with medication pickups, inquiries, and provides information about services and products
• Inputs and manages data in practice management software, including billing and accounts
• Assists with retail sales, weighing pets, processing faxes, and maintaining records
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Skills

Customer service excellence

Clerical procedures

File and record organization

Veterinary front desk experience

Education

High school diploma or GED

Tools

Practice management software

Job description

Veterinary Receptionist (Care Coordinator) - Shoreland Animal Hospital

PetVet Care Centers' Shoreland Animal Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Shoreland Animal Hospital in Toledo, Ohioserves pets and families from Point Place, Toledo, and well beyond into Northwest Ohio and Southern Michigan, and has done so for more than 20 years with a reputation for honesty, compassion, and respect. The team offers a broad range of services for cats and dogs under one roof, including wellness exams, internal medicine, dentistry and dental surgery, cold laser therapy, geriatric care, soft tissue surgery, in-house lab and diagnostics, and emergency care.

Why Join Us:

Enjoy a consistent 4-day workweek with no weekend hours!

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Previous Veterinary Experience on desk, at least 1 year minimum of experience

Schedule: Monday - Friday; Day Shifts

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$16.75 — $18 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Why Consider Our Toledo Hospital?

At Shoreland Animal Hospital, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with Shoreland Animal Hospital, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.