Veterinary Receptionist (Care Coordinator) - East Bay Veterinary Clinic

PetVet Care Centers; Oakland (CA); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app & 24/7 EAP

CE stipends and career development

Grant Circle relief fund

Local hospital culture with national支持

Descripción de la vacante

PetVet Care Centers' East Bay Veterinary Clinic in Oakland, California is seeking a Veterinary Receptionist (Care Coordinator) to join our team. You will handle front-desk duties, greet clients, schedule appointments, and support hospital operations.

We offer a comprehensive benefits package and a culture of care focused on pets, clients, and team wellbeing. This role requires solid customer service and basic data entry in our practice software.

Formación

• Must be 18 years or older to be considered.
• High school diploma or GED required, or equivalent.
• 6+ months of customer service experience and computer experience.

Responsabilidades

• Provides excellent customer service in-person and over the phone.
• Manages lobby flow, schedules appointments, and addresses concerns.
• Handles basic medical emergencies for pets and owners, ensuring safety.
• Assists with medication pickups and inquiries, and explains services.
• Enters and manages data in practice management software, including billing.
• Reconciles cash drawer and performs end-of-day duties.

Conocimientos

Customer service

Receptionist experience

Educación

High school diploma or GED

Descripción del empleo

PetVet Care Centers' East Bay Veterinary Clinic is currently seeking Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time.

That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

East Bay Veterinary Clinic in Oakland, California is a diverse community of cultures among its staff and clients. We treat our clients and their pets with the same kindness and compassion that we extend to one another.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• 6+ months of customer service experience/computer experience

Preferred Skills (Nice to Have)

• 6+ months of receptionist experience

Schedule

• Monday to Friday from 8:30AM-8PM; Saturday and Sunday from 9:30AM-6PM
• Should be willing to work any of these hours. Minimum of 2 weeks for work schedule

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$20.01—$24.44 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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