Veterinary Receptionist (Care Coordinator) - Chuckanut Valley Veterinary Clinic

PetVet Care Centers; Burlington (WA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Discounts

Wellbeing resources

Career development resources

Local hospital culture with national 支

Equity in professional growth

Job summary

PetVet Care Centers' Chuckanut Valley Veterinary Clinic in Burlington, Washington, seeks a Care Coordinator to support high‑quality patient care and outstanding client service. The role blends front‑desk duties with basic medical‑office responsibilities in a busy clinic environment.

The position emphasizes compassionate service, data entry, scheduling, and cash handling, with opportunities for growth within a nationwide veterinary network.

Qualifications

• High school diploma or GED required or equivalent experience.
• Scheduling and cashier experience essential.
• Customer service experience in a fast-paced environment.
• Medical or veterinary exposure is a plus.

Responsibilities

• Provides excellent in‑person, phone, and front-desk service.
• Manages lobby flow, schedules appointments, and addresses concerns.
• Handles basic pet emergencies and communicates services and products.
• Updates records in the practice management software and handles billing.
• Supports retail sales, data entry, and end‑of‑day cash reconciliation.

Skills

Customer service

Scheduling

Cashier

Medical or veterinary experience

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers' Chuckanut Valley Veterinary Clinic – Veterinary Receptionist (Care Coordinator)

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Chuckanut Valley Veterinary Clinic in Burlington, Washington offers full-service care with a strong connection to its local community. The team emphasizes compassionate medicine, collaboration, and building long-term client relationships.

Why Join Us

• Enjoy the convenience of on-site daycare and boarding services, plus a dynamic, hands‑on environment with a wide variety of cases
• Join a supportive team in a great, easily accessible location with a strong focus on collaboration, learning, and positive clinic culture

Key Responsibilities

• Provides excellent customer service in‑person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Must have scheduling and cashier experience

Preferred Skills (Nice to Have)

• Medical or veterinary experience.

Schedule

No specific shift yet. Typically 3 or 4 ten‑hour shifts. Open to 3 or 4 days a week.

What We Offer

We care deeply about supporting our team members — professionally and personally.

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$18.20—$22.23 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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