Veterinary Receptionist - Burlington, MA

Burlingtonvet; Burlington (MA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

401(k) matching

Tuition support

Health insurance

Paid time off

Pet discounts

Quarterly bonuses

Job summary

Burlington Veterinary Hospital in Burlington, MA is hiring a Client Care Specialist (Veterinary Receptionist) to join our friendly team. You’ll greet clients, manage appointments, and support smooth daily operations at a full-time front desk.

The role emphasizes compassionate communication, accurate record-keeping, and teamwork with veterinarians to deliver exceptional animal care. No weekends; weekday schedule; competitive hourly pay.

Qualifications

• Previous customer service experience; veterinary reception experience preferred.
• Familiarity with veterinary software such as Avimark is a plus.
• Excellent communication and organizational skills.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones, emails, and text messages while providing exceptional customer service
• Schedule appointments and help coordinate an efficient daily workflow
• Check patients in and out while maintaining accurate client and patient records
• Process invoices, collect payments, and review estimates with clients
• Educate clients about hospital services, preventive care, and next steps
• Collaborate with doctors and teammates to provide an outstanding client experience

Skills

Customer service

Veterinary reception

Phone & email handling

Tools

Avimark

Job description

Veterinary Receptionist - Burlington, MA

Burlington Veterinary Hospital is Hiring a Client Care Specialist!

Position Details:

• Role: Client Care Specialist (Veterinary Receptionist)
• Status: Full-time
• Salary: $17.00 – $21.00 per hour, based on experience
• Schedule: Monday through Friday, 8 am – 5 pm, one half day per week

Benefits Highlights:

• Competitive pay, 401(k) matching, tuition support, referral bonuses
• Comprehensive medical, dental, vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; employee pet discounts
• Quarterly team bonuses, continuing education allowance, uniform allowance
• Six paid holidays, Employee Assistance Program

Why You'll Love It Here:

• Supportive team that genuinely helps one another succeed
• Collaborative culture where wins are celebrated and challenges are tackled together
• Leaders who value your ideas and appreciate your contributions
• Positive workplace where being yourself isn't just accepted—it's encouraged
• Opportunities to continue learning and growing professionally
• Meaningful work helping pets and the people who love them
• Monday through Friday schedule with no weekends

What You'll Do:

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones, emails, and text messages while providing exceptional customer service
• Schedule appointments and help coordinate an efficient daily workflow
• Check patients in and out while maintaining accurate client and patient records
• Process invoices, collect payments, and review estimates with clients
• Educate clients about hospital services, preventive care, and next steps
• Help prioritize urgent scheduling needs while maintaining a calm, organized front desk
• Maintain a clean, welcoming reception area
• Collaborate with doctors and teammates to provide an outstanding client experience

What You'll Bring:

• Previous customer service experience; veterinary reception experience preferred
• Experience with Avimark or other veterinary practice management software is a plus
• Strong communication skills with the ability to handle sensitive conversations with empathy
• Confidence managing high call volume while balancing multiple priorities
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast‑paced environment
• Positive attitude and collaborative, team‑first mindset
• Passion for building lasting relationships with clients and providing exceptional service

Extras (Benefits):

• A team that celebrates birthdays, milestones, and everyday wins
• Leaders who support your professional development and career goals
• Meaningful relationships with clients, patients, and teammates
• A workplace built on collaboration, kindness, and mutual respect
• Opportunities to continue learning and growing throughout your career
• A culture where laughter, compassion, and teamwork are part of every day
• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program
• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Join Our Team!

If you're looking for a hospital where your compassion, organization, and customer service skills will make a meaningful difference every day, we'd love to hear from you. Join a team that’s committed to exceptional veterinary care while supporting one another every step of the way.

If you’re ready to build lasting relationships with clients and pets, apply today and discover why Burlington Veterinary Hospital is such a rewarding place to build your veterinary career.

Diversity, equity, inclusion, and belonging are core values at Burlington Veterinary Hospital and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products