Veterinary Receptionist at Clayton Animal Hospital

Mission Pet Health; Clayton (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability Coverage

Employee Assistance Program

Discounted Pet Care

Online Discount Platform

Teladoc access

Job summary

Mission Pet Health seeks a motivated receptionist in Clayton, NC to be the first point of contact for clients and patients. You will manage calls, schedule appointments, and handle transactions while promoting high-quality care and client education.

This role emphasizes compassion, organization, and teamwork within a larger network that supports continuing education and professional growth. Experience with veterinary software is a plus, and flexibility including some weekends is expected.

Qualifications

• Must have excellent customer service and love for animals.
• Exceptional communication skills under stressful situations.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Collaborative, team-first mindset with the ability to work independently.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion and Empathy: provide a calming presence and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software experience

Flexible schedule

Tools

Veterinary software

Job description

Clayton Animal Hospital has been a trusted partner in comprehensive veterinary care for pets and their owners in Clayton, NC since 1986. We are dedicated to innovative medical, surgical, and preventive care, operating under the philosophy that we treat every patient like our own. Our deep commitment to high standards of care is reflected by our excellent 4.8-star Google rating from the community we serve. If you are looking for a practice that values longevity, high-quality medicine, and provides true advanced care opportunities, this is where you can do your best work. While Clayton Animal Hospital has deep roots in the local community, you join a supportive network dedicated to helping all teammates achieve their professional goals. This commitment means you will have access to resources such as internal specialty consultations to elevate complex cases and structured programs designed to support your continuing education and development. Whether your career aspirations include mastering advanced techniques, becoming a credentialed technician, or moving into leadership, we foster a collaborative culture where you are supported in your professional growth. When you partner with us, you contribute to a long-standing history of delivering outstanding clinical care for small animals. Our established facility offers a wide range of services, including comprehensive wellness and preventive medicine, sophisticated surgical procedures, and in-depth testing and diagnostics. We actively provide advanced care, ensuring that patients receive high-level intervention and support when needed. For cases requiring critical 24/7 monitoring outside of our regular hours, we maintain strong professional referral relationships with nearby emergency centers, ensuring seamless continuity of care for your patients. Located in Clayton, North Carolina, our hospital offers you the opportunity to settle into a welcoming, established community just southeast of Raleigh. Clayton has successfully balanced attractive small-town appeal with the convenient access and growth associated with the greater Research Triangle region, providing excellent opportunities for culture, education, and outdoor activities. This is an ideal location if you are seeking a place where professional challenge and opportunity meets a high quality of life, allowing you to establish deep roots and succeed both professionally and personally.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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