Veterinary Receptionist After-Hours Urgent Care

Animal Health Care Center; Alabama; Presencial; USD 18.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Vision insurance

Descripción de la vacante

Animal Health Care Center in Alabama is hiring a dedicated Veterinary Receptionist for our after-hours urgent care team. You will be the first point of contact for clients and their pets, handling admissions, scheduling, and patient flow with kindness and efficiency.

You will greet clients, triage urgent cases, and coordinate with veterinarians to ensure smooth operations during evening shifts. This role requires calm communication under pressure, attention to detail, and proficiency with EMR

Formación

• Previous experience in veterinary reception, urgent care, or animal care preferred.
• Strong communication and empathy for stressed clients and anxious pets.
• Proficient with computers, scheduling systems, and EMR usage.
• Ability to multitask and stay calm in fast-paced environments.

Responsabilidades

• Greet clients and pets, ensuring a compassionate check-in.
• Register urgent care patients and manage wait times.
• Answer calls and relay information about services and policies.
• Process payments and assist with discharge instructions.
• Maintain accurate patient records and coordinate with veterinary staff.

Conocimientos

Veterinary terminology

Communication

Multitasking

EMR familiarity

Customer service

Descripción del empleo

Future Opening: Veterinary Receptionist After-Hours Urgent Care

At Animal Health Care Center, we’re more than a veterinary clinic — we’re a team of passionate professionals dedicated to providing exceptional care for pets and their people. Whether you’re a seasoned veterinarian, a skilled technician, or just starting your career in animal care, you’ll find a supportive environment where your skills, compassion, and love for animals can truly shine.Join us today and be part of a team that makes a difference every single day.

• Health insurance
• Paid time off
• Vision insurance

We are seeking a dedicated and compassionate Veterinary Receptionist to join our after-hours urgent care team. This position is ideal for someone who thrives in a fast-paced environment and understands that pets and their families may arrive when they are experiencing stressful, unexpected, or urgent medical situations.

As an After-Hours Veterinary Receptionist, you will be the first point of contact for clients and their pets during evening urgent care visits. You will play an important role in creating a welcoming and supportive experience while helping our veterinary team efficiently manage patient flow, communication, and administrative needs.

Schedule: Monday–Thursday, 3:30 PM–11:00 PM

Responsibilities

• Greet clients and their pets promptly and compassionately, creating a calm and welcoming environment during potentially stressful situations.
• Assist with the intake and registration of urgent and emergency patients.
• Answer incoming phone calls and provide information regarding urgent care services, clinic policies, and patient needs.
• Communicate effectively with clients regarding wait times, patient flow, and information requested by the veterinary team.
• Recognize situations that may require immediate attention and promptly communicate concerns to the appropriate veterinary staff.
• Schedule follow-up appointments and coordinate patient care as directed by the veterinary team.
• Maintain accurate and up-to-date patient records, including medical histories and client information.
• Process payments, estimates, deposits, and medical collections accurately.
• Assist with discharge procedures and communicate veterinary instructions to clients as directed.
• Support the veterinary team with basic animal handling or husbandry tasks when appropriate and requested.
• Maintain clear communication between clients, reception staff, veterinary technicians, and doctors.
• Help maintain a clean, organized, and efficient reception and waiting area throughout the evening.
• Handle sensitive and emotional client interactions with professionalism, patience, and empathy.
• Assist with end-of-day and closing procedures as needed.

Requirements

• Previous experience in a veterinary hospital, urgent care, emergency, or animal care setting is preferred.
• Knowledge of veterinary terminology, animal anatomy, and basic medical procedures is highly beneficial.
• Familiarity with veterinary urgent care or critical care environments is a plus.
• Strong communication and interpersonal skills, particularly when working with clients who may be anxious, upset, or facing a pet emergency.
• Ability to remain calm, professional, and compassionate in a fast-paced and sometimes high-stress environment.
• Ability to multitask, prioritize urgent needs, and maintain attention to detail.
• Proficiency with computers, scheduling systems, and electronic medical records.
• Strong teamwork and communication skills.
• Reliable attendance and the ability to work the scheduled Monday–Thursday, 3:30 PM–11:00 PM shift.
• A genuine passion for animal welfare and a commitment to providing exceptional care and service to pets and their families.

Why Join Our Team?

Our after-hours urgent care team plays a critical role in helping pets and their families when they need us most. If you are compassionate, dependable, organized, and able to stay composed in a busy medical environment, we would love to hear from you.

Join us in providing compassionate, efficient, and professional care to pets and their families during the hours when they need it most.

Compensation: $13.00 - $15.00 per hour

Our purpose is to provide the highest quality medicine to our patients while building a trusting relationship with our clients.