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Veterinary Receptionist

Mission Veterinary Partners

Ypsilanti (MI)

On-site

USD 10,000 - 60,000

Part time

5 days ago

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Job summary

A leading veterinary practice is seeking a part-time Veterinary Receptionist to join their team in Ypsilanti, MI. The role involves greeting clients, managing phone inquiries, scheduling appointments, and supporting the veterinary team. This position requires excellent communication skills and a passion for animal care, along with the ability to multi-task in a fast-paced environment. The part-time schedule offers flexibility, making it an ideal opportunity for individuals looking to maintain a work-life balance while supporting animal healthcare.

Benefits

Flexible scheduling

Supportive team environment

Annual uniform allowance

Qualifications

Exceptional phone etiquette and strong communication skills required.
Ability to work under pressure and handle difficult situations.
Prior knowledge of veterinary terminology is a plus.

Responsibilities

Greet clients and their pets, answer phones promptly and professionally.
Schedule appointments and handle payment processing efficiently.
Maintain accurate records of conversations and client details.

Skills

Communication

Customer service

Multi-tasking

Attention to detail

Computer knowledge

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Overview

Whittaker Road Animal Clinic has an opportunity for a

Overview

Whittaker Road Animal Clinic has an opportunity for a

Veterinary Receptionist to join our team!

Location: 1842 Whittaker Road, Ypsilanti, MI 48197

Shift Details: This is a part-time position (under 30 hours/week), with flexible availability, 1/2 day or full day shifts available, and one Saturday per month rotation

Pay Range: $16.00 - $18.00/hour (based on experience)

What We Are Looking For: We are looking for someone with exceptional phone etiquette, strong multi-tasking abilities, and a keen attention to detail. Proficiency with computers is essential. Teamwork and the ability to work under pressure are crucial. Join our great learning environment and be part of our growing hospital.

What We Offer

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

New Equipment and IT updates to building for efficiency improvements

Get the work-life balance you deserve with a great schedule

Annual Uniform allowance

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

Maintain and uphold the Core Values and Mission Statement of MVP.
Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
Verify the eligibility of clients with charge accounts.
Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
Fill prescriptions refill forms and provide routine administrations instructions to clients.
Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

Demonstrated commitment to MVP core values.
Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
Must have excellent spelling and grammar.
Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
Ability to display tact and respect with clients and team members, even when busy or hectic.
Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Health Care Provider
Industries
Veterinary Services

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