Veterinary Receptionist

Western Veterinary Partners; Rochester Hills (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a welcoming and dedicated team at a veterinary clinic as a Client Service Representative. In this full-time role, you will provide compassionate service, manage appointments, and support the veterinary team. Enjoy a comprehensive benefits package including medical, dental, and 401k options while working in a fast-paced environment committed to client education.

Benefits

Health package: Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

401k options

Paid time off in accordance with site policy and applicable law

Personal pet discount

Uniform allowance

Qualifications

• 1+ years of client service experience required.
• Previous veterinary experience is highly desired.
• Detail-oriented and excellent at multi-tasking.

Responsibilities

• Schedule and manage the flow of appointments.
• Provide empathetic customer service while multitasking.
• Process financial transactions and answer inquiries.

Skills

Multitasking

Client communication/education

Tools

Impromed

Job description

Animal Medical Center of Troy is seeking a Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with availability needed Monday-Friday, with rotating half-day Saturdays.

Full-time benefits and compensation**:

• Compensation: $16-18 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 1+ years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
  • Impromed
  • Multitasking
  • Client communication/education

Get to know our AAHA-accredited hospital:

The Animal Medical Center of Troy is a small animal clinic that provides a range of services, including general wellness, soft tissue surgery, dentistry, behavioral consultations, and more! Our clients are dedicated to their pets, providing a diverse and varied case load, and our support staff is skilled, friendly, and includes multiple LVTs. The AMCTroy team is committed to client education and ensuring our clients understand the “why” behind procedures. Our doctors are flexible with their scheduling needs and are well-equipped with digital radiology, CO2 laser, ultrasound, and more. Take the first step by applying today!

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.