Veterinary Receptionist

Ethos Discovery; West Springfield (MA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Continuing Education

Shoe stipend

Scrubs provided

License reimbursement

VTNE reimbursement

PTO & Sick Time

Pet discounts

401(k) matching

Life & AD&D

Job summary

Ethos Veterinary Health in West Springfield, MA is hiring a Veterinary Receptionist to join our Emergency + Specialty team. This full-time role focuses on client communication, problem-solving, and delivering compassionate care to pets and their families.

You will be the first point of contact for clients, coordinating with doctors and support staff to ensure a smooth visit from check-in to discharge. The position offers a competitive hourly range and a shift differential for evening hours.

Qualifications

• Previous receptionist, customer service, or client-facing experience required.
• Veterinary, emergency hospital, or medical office experience strongly preferred.
• Strong communication skills with the ability to explain information clearly and compassionately.
• Ability to remain calm and confident in a fast-paced or emotionally charged environment.
• Exceptional organizational skills and attention to detail.
• Comfortable multitasking and prioritizing responsibilities throughout a busy shift.
• Strong relationship-building skills with clients, teammates, and referring veterinary partners.
• Fluent English speaking and reading skills required.

Responsibilities

• Welcome clients and pets with warmth, professionalism, and confidence.
• Serve as the first point of contact for incoming calls, walk-ins, and hospital inquiries.
• Gather accurate client and patient information during intake.
• Support the client journey from check-in through invoicing and discharge communication.
• Help clients understand estimates, charges, and next steps in their pet’s care.
• Coordinate triage for walk-in patients by communicating with nursing staff for evaluations.
• Relay information between clients, doctors, technicians, and hospital leadership.
• Manage RDVM calls, faxes, and referral communication.
• Support front desk operations including financial transactions and medical record management.
• Maintain a calm, organized reception environment while prioritizing an exceptional client experience.

Skills

Customer service

Communication

Calm under pressure

Organizational skills

Multitasking

Relationship-building

Fluent English

Job description

Veterinary Receptionist | $20–$24/hr

Location: West Springfield, MA
Schedule: Full-Time | Four 9-hour shifts
Compensation: $20–$24/hour + Shift Differential

Veterinary Emergency & Specialty Hospital (VESH) in West Springfield, MA is hiring a Veterinary Receptionist to join our Emergency and Specialty team. This full-time Client Liaison opportunity is ideal for someone who enjoys client communication, problem-solving, and creating a supportive experience for pet owners during important moments.

As a Veterinary Receptionist at VESH, you’ll be the first point of contact for clients entering our hospital while working closely with doctors, Veterinary Technicians, and support teams to provide exceptional client and patient care.

Compensation

• $20–$24/hour based on experience and skills
• Shift Differential: +$2/hour for shifts worked between 4:00pm–12:00am

Full-Time Benefits:

• Continuing Education + Free VetBloom access (RACE-approved CE)
• Paid Shoe Stipend & Scrubs provided (free to you!)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• PTO + Sick Time
• Employee Referral Bonuses + Employee Pet Discount + Immediate Family Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule

• Four 9-hour shifts per week

Responsibilities

As a Veterinary Receptionist, you’ll help guide clients through every step of their visit while supporting communication between medical teams and hospital operations.

Key responsibilities include:

• Welcome clients and pets with warmth, professionalism, and confidence
• Serve as the first point of contact for incoming calls, walk-ins, and hospital inquiries
• Gather accurate client and patient information during intake
• Support the client journey from check-in through invoicing and discharge communication
• Help clients understand estimates, charges, and next steps in their pet’s care
• Coordinate triage for walk-in patients by communicating with nursing staff for evaluations
• Relay information between clients, doctors, technicians, and hospital leadership
• Manage RDVM calls, faxes, and referral communication
• Support front desk operations including financial transactions and medical record management
• Maintain a calm, organized reception environment while prioritizing an exceptional client experience

Qualifications

We’re looking for someone who brings strong customer service skills, excellent communication, and genuine compassion to every interaction.

Qualifications:

• Previous receptionist, customer service, or client-facing experience required
• Veterinary, emergency hospital, or medical office experience strongly preferred
• Strong communication skills with the ability to explain information clearly and compassionately
• Ability to remain calm and confident in a fast‑paced or emotionally charged environment
• Exceptional organizational skills and attention to detail
• Comfortable multitasking and prioritizing responsibilities throughout a busy shift
• Strong relationship‑building skills with clients, teammates, and referring veterinary partners
• Fluent English speaking and reading skills required

About Veterinary Emergency & Specialty Hospital (VESH)

We are a 24-hour, VECCS Level 2 Certified, state‑of‑the‑art Emergency + Specialty veterinary hospital.

Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training, while also providing critical and emergency veterinary care.

We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, Medical Oncology, and Emergency and Critical Care.

At VESH, you’ll join a collaborative team committed to exceptional medicine, compassionate care, and continued learning. Every role in our hospital contributes to improving the lives of pets and the families who love them.

Surrounding Areas

Our hospital is located in West Springfield, MA, and draws talented veterinary professionals from throughout the region, including:

• Springfield, MA & Chicopee, MA
• Holyoke, MA & Longmeadow, MA
• Agawam, MA & Northampton, MA
• Amherst, MA & Enfield, CT
• Suffield, CT & Hartford, CT

This location offers access to a broad veterinary talent market across Western Massachusetts and Northern Connecticut.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two‑way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.