Veterinary Receptionist

Veterinary Practice Partners; Weaverville (NC); Sur place; USD 24 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

PTO and 401(k)

Pet discount

Résumé du poste

Broad River Animal Hospital is seeking a skilled veterinary receptionist to be the primary contact for clients and pets. The role combines administrative precision with warmth across diverse interactions, including emotionally sensitive situations.

The ideal candidate will have at least 1 year of reception experience in a veterinary setting, experience with Cornerstone/Avimark/ImproMed/eVetPractice/ezyVet, and strong communication and multitasking abilities.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software; Cornerstone/Avimark/ImproMed/eVetPractice/ezyVet preferred.
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostics.
• Proficiency in scheduling, multi-line phone management, records management and payments.

Responsabilités

• Greet and check in clients and patients and verify/update medical records using the practice software.
• Answer and manage a multi-line phone system; respond to scheduling, prescriptions, vaccinations, and general inquiries.
• Process client checkout, including payments, posting charges, and scheduling follow-ups.
• Communicate medical information and care instructions, including in sensitive situations.
• Maintain EMR and ensure timely data entry in the PIMS system.
• Coordinate with veterinarians and staff to relay messages and manage patient flow.

Connaissances

Customer service

Multiline phone handling

EMR familiarity

Medical records

Effective communication

Formation

High school diploma

Outils

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Description du poste

Broad River Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

What To Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary

Salary: $17.50 - $18.50 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

Schedule: This is a full-time position 32-40 hours per week, Clinic hours are Monday- Friday 7:45 AM-5:15PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Broad River Animal Hospital

Broad River Animal Hospital is locally owned and operated by Dr. Kathleen Allison & Dr. Sue Reinecke. They have practiced veterinary medicine and surgery for a combined 45+ years in Weaverville and Asheville and are ready to help you and your pets stay healthy!

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community #CSR