Veterinary Receptionist

National Veterinary Associates; Vancouver (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Health Savings Account

Paid time off

Employee discounts

Scrubs Allowances

Job summary

St. Francis Animal Hospital, part of National Veterinary Associates, is seeking a friendly customer service representative to greet clients, assist with scheduling and payments, and support a diverse client base.

The role emphasizes delivering excellent client experiences across front desk operations. The position requires at least 6 months of related experience and offers benefits such as medical, vision, dental insurance, a 401(k) plan, Health Savings Account, paid time off, scrubs allowances,

Qualifications

• Minimum of 6 months job-related experience.

Responsibilities

• Greet clients and respond to questions; process check-ins and check-outs.
• Handle payments and billing tasks; assist with scheduling appointments.
• Answer phone calls, screen service needs, and route to appropriate staff.
• Monitor waiting area for cleanliness and overall client flow.
• Document and maintain client information in the practice management software.
• Escalate complex matters to senior staff as needed.

Skills

Customer service

Phone handling

Scheduling

Payments processing

Data entry

Tools

CRM software

Job description

What you can expect:

If you’re an individual who enjoys working with more than just cats and dogs, you might feel right at home at St. Francis Animal Hospital. From reptiles to pocket pets and everything in between, our team loves caring for all creatures—especially the unique ones that can sometimes fit right into a scrub pocket.

Our hospital is growing, and we’re excited to add customer service representatives to our team. We’re open seven days a week, working hard to support our community and the wide variety of pets that trust us for their care. Our doctors are passionate about medicine for every species, and our technicians are truly valued partners in making that happen.

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Minimum of 6 months job-related experience required.

• Compensation
  • Base hourly rate of $18.00 - $21.50 DOE
  • Eligible for periodic bonus
• Benefits avaliable with employment
  • Medical, Vision, Dental insurance
  • 401(k)
  • Health Savings Account
  • Paid time off
  • Employee discounts
  • Scrubs Allowances

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.