Veterinary Receptionist

Ethos Veterinary Health; Town of Riverhead (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

CSR Certificate Program

Continuing Education & Uniform Allow.

Free VetBloom access (RACE-approved CE

RECOVER Training for CPR skills

Education Sponsorship for Vet Techs

Professional Development Assistance

Generous PTO + Holidays

Employee Referral Bonuses + Pet DIS

Pet Discount

401(k) with employer match

Employee Assistance Program

Employee Pet Area

Job summary

East End Veterinary Center, located in Riverhead, NY, is hiring a full-time Veterinary Receptionist to support our emergency and specialty teams with compassionate client service. You will handle calls, scheduling, and records while helping clients navigate services with clarity and care.

The role requires excellent communication, a welcoming presence, and the ability to work in a dynamic veterinary hospital setting. Benefits and growth opportunities are offered.

Qualifications

• Strong customer service and communication skills.
• Ability to create a welcoming, professional first impression.
• Comfortable working in a fast-paced emergency and specialty veterinary hospital environment.
• Strong multitasking, organization, and attention-to-detail skills.
• Collaborative, team-oriented approach with respectful communication.
• Fluent English speaking and reading skills required.

Responsibilities

• Welcome clients and provide compassionate, professional support in person and over the phone.
• Educate clients and referring veterinarians about available emergency and specialty services.
• Coordinate and schedule appointments within our multi-specialty animal hospital.
• Handle reminder and follow-up communications by phone and email.
• Update and maintain client and patient records and files; communicate with clients and hospital team members.
• Support emergency and specialty departments in a fast-paced environment.
• Help create a positive client experience during routine and emotionally challenging situations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team-oriented

Fluent English

Job description

Veterinary Receptionist | $20–$24/hour

Location: Riverhead, NY
Schedule: Full-Time | 8-hour shifts
Compensation: $20–$24/hour based on experience and skillset + $3/hour overnight shift differential from 11:00 PM–7:00 AM

East End Veterinary Center (EEVC) is hiring a full-time Veterinary Receptionist in Riverhead, NY. In this role, you’ll support our emergency and specialty teams while helping clients and referring veterinarians navigate their experience with compassion, clear communication, and exceptional customer service.

Compensation

• $20–$24/hour based on experience and skillset

• $3/hour overnight shift differential from 11:00 PM–7:00 AM

Full-Time Benefits

• CSR Certificate Program!
• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsorships
• Professional Development Assistance
• Generous PTO + Paid Holidays
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program
• Employee Pet Area – We have plenty of space for you to bring your own pets to work!

Schedule

• Full-Time
• 8-hour shifts

Responsibilities

• Welcome clients and provide compassionate, professional support in person and over the phone
• Educate clients and referring veterinarians about available emergency and specialty services
• Coordinate and schedule appointments within our multi-specialty animal hospital
• Handle reminder and follow-up communications by phone and email
• Accurately update and maintain client and patient records and filesCommunicate effectively with clients, referring veterinarians, and hospital team members
• Support the needs of our emergency and specialty departments in a fast-paced environment
• Help create a positive client experience during both routine and emotionally challenging situations

Qualifications

• Strong customer service and communication skills
• Ability to create a welcoming, professional first impression for clients and referring veterinary partners
• Comfortable working in a fast-paced emergency and specialty veterinary hospital environment
• Strong multitasking, organization, and attention-to-detail skills
• Ability to adapt when priorities change or unexpected situations arise
• Collaborative, team-oriented approach with a commitment to respectful communication
• Previous customer service experience preferred
• Ability to communicate compassionately with pet owners, including during stressful or emotional situations
• Fluent English speaking and reading skills required

About East End Veterinary Center

Did you know? East End Veterinary Center is Suffolk County's only VECCS Level II Certified Facility, providing 24/7 emergency and critical care alongside specialty veterinary services.

At EEVC, we believe in empowering our team members to take ownership of their work and make meaningful contributions. From day one, our onboarding process is designed to set you up for success, with continued support and mentorship throughout your training.

We encourage initiative and actively support professional growth through structured career development opportunities. Whether you're interested in expanding your skills or exploring future opportunities throughout the hospital, we're committed to helping you achieve your goals.

Our team is built on respect, collaboration, and a shared passion for providing exceptional care to patients and their families.

Surrounding Areas

EEVC is conveniently located in Riverhead, NY and attracts veterinary professionals from throughout Long Island and beyond, including:

• Riverhead, NY & Southampton, NY
• Hampton Bays, NY & East Hampton, NY
• Southold, NY & Mattituck, NY
• Aquebogue, NY & Wading River, NY
• Rocky Point, NY & Port Jefferson, NY
• Patchogue, NY & Medford, NY
• Holtsville, NY & Ronkonkoma, NY
• Centereach, NY & Selden, NY
• Coram, NY & Manorville, NY
• Shirley, NY & Mastic, NY

Considering Relocating?

Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two‑way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.