Veterinary Receptionist

Tenafly-Veterinary-Center; Tenafly (NJ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Structured onboarding and mentorship

Job summary

Tenafly Veterinary Center is seeking a dedicated Veterinary Receptionist to join our team. This role focuses on greeting clients, scheduling, and maintaining a calm, welcoming front desk environment for pets and families.

The ideal candidate has at least 1 year in a medical, veterinary, or high-volume customer service setting, with strong communication and data-entry skills, and a genuine love for animals.

Qualifications

• Minimum 1 year of front desk, receptionist, or customer service experience in a medical, dental, veterinary, urgent care, or high-volume service environment.
• Strong verbal and written communication and active listening.
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing or POS.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and ability to learn new software.
• Reliable, punctual, professional; able to work independently and as part of a team.
• Genuine affinity for animals and comfort in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk with a welcoming manner.
• Answer a multi-line telephone system; direct calls and handle scheduling inquiries.
• Process payments, post charges, and schedule future appointments.
• Provide compassionate customer service during anxious or difficult pet health news.
• Perform accurate data entry and maintain records in the practice management system.
• Communicate with clinical staff to relay messages and flag urgent issues.
• Keep reception and waiting area clean and organized.

Skills

Customer service

Verbal and written communication

Multiline phone systems

Data entry

Organizational skills

Teamwork

Professionalism

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Tenafly Veterinary Center is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is retourne; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary

$18 - $25 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

Full-time and part-time positions available. Weekday shifts are from 12:00 PM–6:00/7:30 PM, and Saturday shift from 8:00 AM–3:00 PM.

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Tenafly Veterinary Center

Tenafly Veterinary Center and our sister hospital, Overpeck Creek Animal Hospital, have been proudly caring for pets and their families since 1995. We’re a full-service, community-focused practice offering everything from routine wellness and dental care to advanced surgery and emergency services. Our team is known for compassion, professionalism, and creating a welcoming environment where pets’ comfort comes first. We value collaboration, continuous learning, and building lasting relationships with the families we serve.