Veterinary Receptionist

veterinarypracticepartners; Tenafly (NJ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Structured onboarding and mentorship

Professional development opportunities

Job summary

Tenafly Veterinary Center is seeking a devoted Veterinary Receptionist to greet clients, manage appointments, and support the front desk in a fast-paced animal care environment.

Open to candidates with transferable experience from medical or dental offices, urgent care, or high-volume customer service. Comprehensive onboarding and ongoing training will be provided to ensure success in a veterinary workflow setting.

Qualifications

• Minimum 1 year of front desk or customer service experience in a medical/dental/vet or high-volume service setting.
• Strong verbal and written communication, active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing or POS.

Responsibilities

• Greet and check in clients and patients at the front desk with a welcoming manner.
• Answer and manage a multi-line phone system and direct inquiries about scheduling and services.
• Process payments, post charges, and schedule future appointments.
• Provide supportive, compassionate service to clients in stressful situations.
• Enter data accurately and maintain organized records in the practice management system.
• Communicate with clinical staff to relay messages and flag urgent issues.
• Maintain a clean, organized reception and waiting area.

Skills

Front desk experience

Customer service

Scheduling

Multi-line phone systems

Data entry

Point-of-sale (POS)

Microsoft Office

Communication

Team player

Ability to work independently

Education

Experience in medical/dental/vet environment

Tools

PIMS software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet)

Job description

Tenafly Veterinary Center is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences - including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary: $18 - $25 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule : Full-time and part-time positions available. Weekday shifts are from 12:00 PM-6:00/7:30 PM, and Saturday shift from 8:00 AM-3:00 PM.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Tenafly Veterinary Center

Tenafly Veterinary Center and our sister hospital, Overpeck Creek Animal Hospital, have been proudly caring for pets and their families since 1995. We're a full-service, community-focused practice offering everything from routine wellness and dental care to advanced surgery and emergency services. Our team is known for compassion, professionalism, and creating a welcoming environment where pets' comfort comes first. We value collaboration, continuous learning, and building lasting relationships with the families we serve.