Veterinary Receptionist - Hillside Animal Clinic

Mission Pet Health; Floyds Knobs (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Discounted veterinary care for yourPet

Online discount platform

Teladoc 24/7 access

Job summary

Mission Pet Health is seeking a friendly receptionist to join our growing network of veterinary teams in Floyds Knobs, IN. You will be the first point of contact, handling multi-line calls, scheduling, and processing payments with a focus on compassionate client service.

You'll maintain accurate records, support clinicians with appointment flow, and help educate clients on preventive care. Our benefits package includes medical coverage, retirement options, and access to professional development

Qualifications

• Able to provide outstanding customer service in a fast-paced veterinary setting.
• Strong communication skills for clients, staff, and veterinarians.
• Excellent organizational abilities with attention to detail.
• Collaborative mindset and ability to work independently when needed.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion and Empathy: provide a calming presence for clients and pets.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Veterinary software experience

Tools

Veterinary software

Job description

Since 1973, Hillside Animal Clinic has been a cornerstone of veterinary excellence in Floyds Knobs, IN. Our mission is centered on treating every pet like our own, a commitment the community recognizes with our stellar 4.8-star Google rating. We offer comprehensive care for both small and large animals, serving as a trusted partner for wellness, urgent care, and advanced procedures. If you are looking for a place where you can immediately contribute high-quality medical expertise and grow alongside dedicated teammates, this opportunity is built for you. As a valued teammate, you join a supportive network designed to help you achieve your career goals and succeed professionally. We believe that professional development is key to outstanding patient care. This means you will have access to internal mentorship and consultation programs, allowing you to easily collaborate on complex cases and expand your knowledge base. Whether your goal is mastering advanced surgical techniques or moving into leadership, we have dedicated programs in place to ensure you can do your best work every day. Our facility is equipped to handle comprehensive veterinary care, covering the full spectrum from prevention to advanced treatment. We specialize in providing surgical procedures, including orthopedic services, and advanced care options, supported by extensive testing and diagnostics capabilities. You will manage challenging cases through our dedicated Urgent Care services and have the unique opportunity to care for both small and large animal patients. This mixed animal environment ensures a diverse caseload that will continually develop your clinical skills and knowledge base. Hillside Animal Clinic is proudly situated in Floyds Knobs, Indiana. This community is not just our location; it is the place we serve deeply, providing essential comprehensive care that has earned us decades of trust. Joining us means integrating yourself into a dedicated, appreciative community where your medical services are truly valued and required.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including evenings, some weekends and holidays, is required.

How You’re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow.

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace", ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.