Veterinary Receptionist

Deerfield Animal Hospital, LLC; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability Insurance

Employee Assistance Program

Discounted Pet Care

Teladoc access

Job summary

Deerfield Animal Hospital in San Antonio, TX is seeking a receptionist to manage a multi-line phone system, greet clients, and support seamless care coordination. You will handle appointments, payments, and medical records while communicating with doctors and technicians to ensure high-quality care.

This role offers a collaborative team, schedule flexibility including some weekends, and opportunities for professional growth within a network committed to veterinary excellence.

Qualifications

• Excellent customer service and animal care passion.
• Strong communication skills under stress with a positive attitude.
• Solid organizational skills to multitask in a fast-paced setting.
• Collaborative, team-first mindset with ability to work independently.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays.
• Previous veterinary hospital experience including client communication, scheduling, payments, medical record requests, and coordination with doctors and technicians.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with compassion.
• Ensure Seamless Care Coordination: maintain medical records, schedule appointments, handle payments for smooth hospital operations.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure top care for every pet.
• Emb ody Compassion and Empathy: provide a calming presence and treat each pet with respect.

Skills

Customer Service

Communication

Organization

Teamwork

Veterinary Software

Weekend/Holiday Availability

Client Communication

Scheduling

Billing

Medical Records

Staff Communication

Tools

Veterinary Software

Job description

Deerfield Animal Hospital in San Antonio, TX, is defined by its deep commitment to compassionate pet healthcare delivered through humble service and genuine care. Since 1994, this full-service clinic has built a reputation for trust, reflected in its impressive 4.8-star Google rating within the local community. You will be joining a dedicated team, including five experienced DVMs, focused on providing comprehensive care, from wellness to urgent situations. If you are seeking a place where you can immediately step in and do your best work alongside supportive teammates, this is your opportunity.Joining Deerfield Animal Hospital means becoming part of a highly experienced team that values continuity and clinical quality. While the hospital maintains its unique local identity, it benefits from being part of a larger network dedicated to ensuring every teammate has the resources needed to succeed. This means you will have immediate access to programs designed to help you meet your professional goals, whether that involves pursuing leadership opportunities, advancing your credentials, or utilizing internal consultations with specialists to support complex cases. We strive to create an environment where every teammate can grow their skills.As a teammate at Deerfield, you will practice progressive medicine in a professional and highly respected environment that handles a wide spectrum of cases. The practice is equipped to support comprehensive care, including advanced surgical procedures, robust testing and diagnostic protocols, and extensive preventative medicine. You will regularly manage urgent care situations, giving you the opportunity to utilize platforms like Airvet for telemedicine support when needed. This focus ensures you are constantly expanding your clinical skill set while providing comprehensive medical and surgical solutions to the San Antonio community.San Antonio offers a rich, culturally vibrant backdrop for your professional life. Known for the historic River Walk, the Alamo, and a thriving culinary scene, San Antonio provides a fantastic balance of big-city amenities and a comparatively lower cost of living. When you are ready for downtime, you can explore the beautiful Texas Hill Country, enjoy extensive parks and outdoor recreation, or dive into the unique blend of Texan and Mexican heritage. This dynamic city is an ideal location to build your veterinary career and enjoy a high quality of life.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The ideal candidate will have previous veterinary hospital experience and feel comfortable with the day-to-day flow of a veterinary practice. This would include client communication, appointment scheduling, phone calls, check-in and check-out, payments, medical record requests, and communications with doctors and technicians.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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