Receptionist

Ingleside Animal Hospital; Phoenix (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement plan

Continuing education support

Liability coverage

Job summary

Ingleside Animal Hospital in Phoenix, AZ, is seeking a Receptionist to manage a multi-line phone system, greet clients warmly, and coordinate front-desk operations while upholding compassionate care standards.

You will handle medical records, appointments, and financial transactions, support pet wellness education, and maintain a calm, empathetic presence for clients and their pets.

Qualifications

• Passion for exceptional customer service and a love for animals.
• Excellent communication skills with the ability to stay calm under pressure.
• Strong organizational abilities with multitasking in a fast-paced front desk.
• Collaborative mindset and ability to work independently when needed.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients.
• Ensure seamless care coordination: maintain medical records, schedule appointments, handle transactions.
• Educate clients on preventive care and hospital services for pet wellness.
• Demonstrate compassion and empathy as a calm, respectful presence for clients and pets.

Skills

Customer service

Communication

Multitasking

Tools

Practice management software

Job description

At Ingleside Animal Hopsital, you will work in a modern, spacious, AAHA-accredited hospital that takes pride in practicing high-quality medicine and supporting the people who deliver it. You will have access to well-maintained equipment including digital radiography, ultrasound, flexible and rigid endoscopy, therapeutic laser, and a fully equipped in-house lab. Medical records are completely paperless through Impromed Infinity, helping keep communication clear and efficient. The hospital follows Fear Free and Feline Friendly principles and consistently exceeds AAHA standards to support patient care and client trust.You will join a collaborative team where communication and teamwork are part of daily operations. Doctors regularly consult with one another on cases, and the entire hospital team works together to provide consistent, thoughtful care. New team members are supported with mentorship and structured training that allows you to grow at a steady, supported pace. Clinical standards are clearly defined and followed across the hospital, including required surgical bloodwork, IV catheterization and fluids, full dental radiographs, consistent pain management, and radiographs reviewed by a board-certified radiologist.You will benefit from a schedule designed to support work-life balance, along with leadership that values input from the team. Regular doctor, staff, and management meetings help ensure concerns are addressed and improvements are made thoughtfully. You will work alongside a fully staffed team of certified technicians, skilled assistants, customer service representatives, and kennel staff, allowing everyone to focus on doing their job well. Competitive compensation and benefits are offered, including health and dental insurance, continuing education support, professional dues, and liability coverage.

Location Address

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $15.50-$19 per hour based on experience.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award‑winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.

Location:Livewell Animal Hospital of Argyle

Location:Goodwin Animal Hospital and Pet Resort

Location:Livewell Animal Hospital of King of Prussia

Location:Livewell Animal Hospital of St. Anthony

Location:Kennesaw Mountain Veterinary Services